Comparing Rep AI to Gorgias?
Gorgias resolves your tickets. It was never built to save the sale before it's gone.
Rep AI does what Gorgias does for support — then proactively steps in to convert hesitating shoppers before they leave. One agent, one install, live in under an hour.
No credit card required · 14-day trial vs. Gorgias's 7 · Cancel anytime
A great helpdesk. Still just a helpdesk.
Gorgias is a genuinely capable Shopify-native helpdesk — ticket automation, FAQ deflection, and a support AI that resolves real volume. What it wasn't built to do is watch a shopper hesitate on a product page, recognize they're comparing options, and step in before they leave. Gorgias only responds once a shopper reaches out. Most never do.
Right now, 70% of the people visiting your store are going to leave without buying. Not because your product is wrong for them — because nobody was there when they needed help deciding, and a reactive helpdesk can't catch a conversation that never gets opened.
Rep AI does both: it catches the sale before it's lost, and automates support the way Gorgias does — without the extra per-resolution fees stacked on top of your ticket volume.
Rep AI vs. Gorgias, side by side
| Gorgias | Rep AI | |
|---|---|---|
| Proactive sales engagement | ✗ | ✓ |
| Support ticket automation | ✓ | ✓ |
| Product discovery & recommendations | Limited | ✓ |
| Add to cart / checkout guidance in chat | Limited | ✓ |
| Behavioral hesitation & exit-intent detection | ✗ | ✓ |
| Shopper intelligence (objections, competitor mentions, pricing friction) | Support analytics only | ✓ |
| AI cost per resolution | $0.90–$1.00 | $0.75, or included in session pricing on Website Concierge |
| Free trial | 7 days | 14 days, no credit card required |
How it works
Reads your shoppers in real time.
Behavioral AI detects hesitation, repeated product comparisons, and exit signals — before a shopper leaves, not after.
Steps in at the right moment.
Starts a contextual conversation, answers product questions, and guides the decision. Not a scripted pop-up. Not a static widget. An actual conversation that moves the sale forward.
Resolves support automatically.
Order tracking, returns, cancellations, exchanges, FAQs — handled without a ticket. 97% of questions answered without a human in the loop.
Gets smarter on your brand.
Every conversation trains Rep AI on your products, your policies, and your customers. It learns the things your best sales rep would know.
What changes in 30 days
What Rep AI customers say
'Rep has been a great help to us. The AI salesperson answers any product-related question, recommends the right products, and reduced our customer support tickets. Conversion rate has increased exponentially.'
97% of customer requests handled automatically by Rep AI — from day one.
'Personalized AI-driven helper guiding customers while maximizing AOV.'
Before you decide
'We already run Gorgias for support. Do we need to replace it?'
You don't have to replace anything on day one. Rep AI integrates alongside your existing helpdesk and takes the front-line volume — proactive sales conversations, product questions, FAQ deflection — while Gorgias keeps handling ticket workflows and escalations. Most brands start there and expand over time.
'How long does setup actually take?'
Six clicks. Under an hour. Rep AI trains itself on your product catalog, policies, and brand voice without custom engineering. Most brands are live same-day.
'Is switching away from Gorgias worth the work?'
You're not switching — Rep AI runs alongside Gorgias from day one, so there's no migration before you see the impact on conversion. If you later want to consolidate, Rep AI's own support automation and helpdesk cover the same ground Gorgias does today, without the per-resolution surcharge.
Frequently asked questions
Rep AI does everything Gorgias does for support automation, then adds proactive sales engagement, product discovery, and shopper intelligence on top — all from one install, for growth-focused brands rather than support-only teams.
Rep AI — it's built for proactive engagement and conversion, not just ticket resolution. Gorgias's AI responds to inquiries; it doesn't initiate them.
Both are Shopify-native. Rep AI trains itself on your catalog, policies, and brand voice in six clicks, typically live the same day.
Gorgias charges $0.90–$1.00 per AI-resolved conversation on top of its base helpdesk plan. On Website Concierge, Rep AI's AI capability is included in session pricing (starting at $12/mo); if you also run Omni-Channel AI across email, chat, and social, that's priced separately at $0.75 per resolution — still roughly half of Gorgias's rate.
Rep AI: 14 days, no credit card required. Gorgias: 7 days.
Yes. Rep AI scales automatically with no extra seats, no surge pricing, and no capacity limits.
You're already paying Gorgias to resolve tickets. Here's what closes the gap it leaves.
No credit card required · 14-day trial vs. Gorgias's 7 · Cancel anytime