Customer Success Manager

Rep is the first AI-powered Concierge (sales chatbot) for eCommerce. It proactively approaches disengaged site visitors and offers shopping assistance for everyone. As a result, Rep sells more stuff and handles up to 90% of all support requests.

We are looking for a Customer Success Manager to join our team and help us revolutionize the eCommerce shopping experience! As the face of Rep, you will be responsible for deploying the Concierge for direct-to-consumer brands and optimizing their account performance. You'll work closely with customers to ensure they get the most out of the platform, providing guidance and support throughout their journey. With your help, we will continue to make online shopping easier and more enjoyable.

This role oversees the customer lifecycle. It includes data-based optimization work, educating and training customers, troubleshooting, identifying opportunities, and ensuring customer retention and renewals. In addition, you’ll work with the founders, sales, marketing, and R&D team day-to-day to build the next big channel for eCommerce brands.

We're a passionate bunch, spread out around the globe, who come together to help deliver the best shopping experience — for everyone.

We're fully remote - so you can do your best work from wherever you want to be.

You Will

  • Manage customer accounts on all levels
  • Be responsible for Rep's product adoption, advocacy, renewals, and upsells
  • Work closely with customers to understand their business challenges
  • Recommend and execute creative strategies to increase value with Rep
  • Provide training and education on the Rep platform and new features
  • Serve as Rep's customer advocate within the Rep Team
  • Work in an amazing team!


  • Fluent English
  • Willingness to work US hours or live in the US
  • Strong analytical skills
  • 2+ years of successful experience in client management
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Ability to analyze and draw conclusions based on raw data
  • Expertise in presenting concepts and vision to senior teams to influence strategy
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Experience working with multiple diverse accounts in parallel

Preferred requirements

  • Great content writing skills
  • Experience working with Data & BI systems
  • Experience working with CRM tools (Trello, Jira, Salesforce, Zendesk etc.)
  • Experience working with any eCommerce platform (i.e., Shopify, Magento, Bigcommerce, WooCommerce)
  • Being referred by a current Rep team member is a plus!

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content

  • qweqweqwe
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Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Required Skills

Fluent English level
Strong analytical skills
Critical thinker and problem-solving skills
Good time-management skills
Great interpersonal and communication skills
Team player
Work US hours

You will get

Supportive team environment, flexible schedule. Add to that a competitive salary, best-in-class benefits package, which includes medical, life, dental & vision, 401(k) with company match, paid time off, and career growth opportunities

Interested in joining the Rep Team?

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Shoppers deserve a better experience—so let's give it to them. Conversational Shopping is the future of commerce. Join us.

Rep AI - eCommerce AI chatbot that converts more and sells more | Product Hunt