Rep is the first AI-powered Concierge (sales chatbot) for eCommerce. It proactively approaches disengaged site visitors and offers shopping assistance for everyone. As a result, Rep sells more stuff and handles up to 90% of all support requests.
We are looking for a Customer Success Manager to join our team and help us revolutionize the eCommerce shopping experience! As the face of Rep, you will be responsible for deploying the Concierge for direct-to-consumer brands and optimizing their account performance. You'll work closely with customers to ensure they get the most out of the platform, providing guidance and support throughout their journey. With your help, we will continue to make online shopping easier and more enjoyable.
This role oversees the customer lifecycle. It includes data-based optimization work, educating and training customers, troubleshooting, identifying opportunities, and ensuring customer retention and renewals. In addition, you’ll work with the founders, sales, marketing, and R&D team day-to-day to build the next big channel for eCommerce brands.
We're a passionate bunch, spread out around the globe, who come together to help deliver the best shopping experience — for everyone.
We're fully remote - so you can do your best work from wherever you want to be.
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