Rep is the first-ever AI-powered salesperson (sales chatbot) for e-commerce websites. It proactively approaches disengaged customers along their shopping journey and offers assistance in finding and recommending products or answering any product/store-related questions to increase conversion rate and enhance customer satisfaction.
As Rep continues its rapid growth trajectory, we are looking for a talented Customer Success Manager to join us.
As a Rep Customer Success Manager, you will be responsible for deploying the Rep platform and building relationships with established direct-to-consumer brands. This role oversees customers’ lifecycle, including onboarding, education, training, troubleshooting, identifying opportunities, and ensuring customer retention and renewal.
You will be instrumental in shipping new, value-driving capabilities to the world’s fastest-growing direct-to-consumer brands while also working to improve our existing offering. In addition, you’ll be working with the founders and the Product Manager day-to-day to build the next innovative channel for eCommerce brands.