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Discover why Shopify brands choose REP AI to drive growth

At Rep AI, we partner with eCommerce businesses across industries to transform how they engage customers, boost conversions, and streamline support. Through our case studies, you’ll see how companies just like yours are achieving measurable success with Rep AI, gaining deeper insights, improving customer experience, and unlocking new revenue opportunities.

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Charlie B Collection editorial photograph
Apparel & Accessories

How Charlie B Collection Turned Ticket Overload Into an 8.3x Return With REP AI

Charlie B Collection replaced an unconfigured Zendesk widget with REP AI, cutting ticket overload and driving an 8.3x return on AI-generated sales in the trailing 30 days.

Beauty & Cosmetics

How Infinity Braids Cut Support Volume 60% and Lifted Conversion 4.1x With REP AI

Homewares & Furniture

How Vertical Spice’s AI Sales Agent Converts 21% of Shoppers

Learn how Vertical Spice engaged 21.36% of shoppers, drove 9% attributed revenue, and achieved a 98.61% AI resolution rate with Rep AI's sales and support agentic solutions

Health & Wellness

How CreateCX Uses REP AI to Turn Customer Experience Into a Revenue Channel for Clients

See how CreateCX integrated Rep AI into its CX services to create new revenue opportunities, improve customer experiences, and drive measurable client results.

Health & Wellness

How Bikes Online Uses REP AI to Improve Sales, CX, and Operational Efficiency

Discover how Bikes Online used Rep AI to drive 8.4% attributed revenue, increase AOV by 48%, and achieve a 92.53% AI resolution rate while improving customer experience

Apparel & Accessories

How VIBAe Kept Customer Support Lean While Scaling to 150+ Countries

See how VIBAe scaled customer support across 150+ countries, achieved a 97% resolution rate, and maintained 99% customer satisfaction with Rep AI

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.