REP AI vs. Gorgias: Which AI commerce platform is better?
For Shopify brands that want AI to sell as well as support, REP AI is the better fit: it engages shoppers before they ask, guides product discovery and automates support in one AI. Gorgias is a strong choice for teams that mainly need a support helpdesk and ticket management, and REP AI works alongside it.
4.9 stars
Voted Best
60+
REP AI vs. Gorgias: The quick answer
REP AI’s Proven Impact
5x ROI
20% CVR
16% AOV
What is REP
REP AI is an AI commerce platform for ecommerce brands that combines an AI sales agent, AI support agent, AI helpdesk, and shopper intelligence layer.
Gorgias is strongest after a customer asks for help. REP AI is designed to engage shoppers before they need support. Many visitors leave ecommerce stores because they cannot find the right product, have unanswered questions, feel uncertain about sizing, or simply become overwhelmed by choices. REP AI identifies those moments and starts conversations proactively.
Gorgias excels at helping support teams resolve issues. REP AI is built to help shoppers make decisions. When customers ask questions, REP AI will recommend products, compare options, explain differences, answer objections, and guide shoppers toward checkout.
Traditional site search often fails when shoppers do not know exactly what they need.
Gorgias can assist customers who ask questions. REP AI asks shoppers to describe goals, preferences, concerns, or use cases in natural language to recommend relevant products and explain why they fit.
Support conversations contain valuable customer information, like why they hesitate, what information is missing, which competitors they are considering, and what objections prevent purchases. Most helpdesks store this information inside tickets. REP AI transforms it into structured business intelligence that’s easy to understand.
Many ecommerce brands operate sales and support separately. The problem is that customers do not think that way. A shopper asking about sizing may become a customer. A customer requesting a return may be open to an exchange. REP AI was built around this reality.
A sale is attributed to REP only when the AI helped during the shopping session, such as recommending a product or answering a buying question. If the shopper only clicked the chat icon, got a greeting, asked for a human, or received an unhelpful answer, REP filters that sale out.
Don't take our word for it.
“Since installing it, we've seen a steady increase in sales, with REP AI generating around $500 a day on its own... We're getting significantly fewer support tickets, customers are getting answers faster, and our overall website conversion rate has increased by tens of percent.”
“It answers sizing and product questions in Hebrew and English, jumps in when a shopper hesitates, and it's driven 12% of our assisted sales while cutting repetitive support tickets.”
“It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time... we've seen a huge lift in engagement and conversions since installing it.”
“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”
REP AI vs. Gorgias pricing and setup
What business outcome are you paying for?
Which is better for your use case?
Choose REP AI if you want to…
Increase ecommerce conversion rates
Proactively engage shoppers before they leave
Improve product discovery and recommendations
Turn customer conversations into revenue opportunities
Automate support while improving sales performance
Capture actionable shopper intelligence
Combine sales and support into one AI experience
Run a more efficient, more profitable ecommerce business
Live in days, not months
Got questions?
REP AI is better for Shopify brands that want one AI for sales and support: it proactively engages shoppers, recommends products from the live catalog, adds to cart from chat and automates order tracking, returns and exchanges. Gorgias suits brands that mainly need a support helpdesk with ticket management. Many brands keep Gorgias and add REP AI, which hands chats needing a person to the Gorgias queue.
For AI chat on a Shopify store, REP AI is the better fit for brands that want the chat to sell as well as support. REP AI's AI chat starts conversations with shoppers before they ask, recommends products, guides product discovery and supports purchase decisions, analyzing 500+ behavioral signals in real time. Gorgias's AI Agent is part of its support helpdesk and also offers a shopping assistant, while REP AI is built around selling first.
Both Gorgias and REP AI integrate with Shopify. REP AI offers direct catalog synchronization, onboarding support, and a deployment process designed to get live in minutes. Users can expect a rollout with settings that are pre-customized to their existing store and business goals.
As listed on Gorgias's site on 8 November 2026, Gorgias helpdesk plans start at $10 per month for 50 tickets, and Basic, Pro and Advanced cost $50, $300 and $750 per month billed annually ($60, $360 and $900 billed monthly). Its AI Agent is a usage-based add-on at $0.90 per automated interaction on annual plans or $1.00 on monthly plans, and the Gorgias trial lasts 7 days. For up to 3,000 sessions, REP AI's Support plan starts at $19 per month and Sales at $39 per month, and REP AI pricing scales with store traffic rather than tickets.
REP AI offers a 14-day free trial with no credit card required. Ecommerce store owners can test AI-powered sales, support, product discovery, and shopper engagement before committing to a paid plan.
