The AI commerce agent for pet brands
Pet shoppers are buying for an animal they know intimately. REP AI helps pet and animal care brands guide better first purchases, support subscriptions and reorders, and resolve care-related support issues across chat, email, social, and WhatsApp.
4.9 stars
Voted Best
60+
One AI brain for sales and support
A customer might ask whether a chew is safe for a puppy, compare formulas for a senior dog, or DM about a harness size. REP AI gives pet brands one connected AI agent trained on product details, care context, customer history, and support workflows that influence both the first order and the next.
Answers questions using your catalog, ingredients, materials, sizes, species, breed guidance, life stage, weight ranges, feeding instructions, product benefits, pack sizes, subscriptions, bundles, promotions, and help docs.
Control tone, claims, escalation rules, and sensitive topics so your AI stays aligned with your brand and policies.
Use missed questions, conversation insights, and performance data to see which products need clearer guidance, which pet-specific concerns come up most often, and which recurring support issues create friction after purchase.
It learns from your Shopify catalog, product pages, feeding guides, size charts, ingredient pages, FAQs, subscription rules, shipping policies, return policies, product safety information, promotion details, and approved brand content.
Facebook Messenger, Instagram, and WhatsApp conversations can appear in REP Console’s Live Conversations view, so questions from social posts, creator campaigns, pet parent communities, product drops, and web chat are not scattered across disconnected workflows.
Faster widget load speeds help shoppers get answers while they are comparing products, checking ingredients, finding the right size, building a bundle, or deciding whether to subscribe.
Help shoppers choose products based on the specific animal they are shopping for, including species, breed, weight, age, life stage, activity level, and household setup.
Answer questions about ingredients, feeding instructions, serving size, flavor, texture, sensitivities, allergens, protein source, grain-free options, and how one formula compares to another using approved brand content.
Guide shoppers toward the right collar, harness, bed, crate, toy, bowl, grooming tool, litter, or accessory based on pet size, behavior, durability needs, and use case.
Help customers find products that support everyday care routines, from dental care and grooming to enrichment, training, calming, travel, cleanup, and multi-pet household needs.
Support customers when they need to change food flavor, update delivery cadence, skip an order, pause a subscription, reorder essentials, or build a recurring care routine around how fast their pet goes through a product.
Resolve common support issues like torn food bags, leaking grooming products, missing items, wrong sizes, incorrect formulas, delayed shipments, subscription errors, replacements, refunds, and order-specific next steps.
Use the complementary item recommendations Sales Skill to recommend treats, toppers, grooming products, toys, accessories, refills, training tools, or starter kits directly in the conversation.
Easily track revenue attribution from every conversation
Rep AI actively drives conversion from every conversation.
Support, sales, and merchandising work together in one flow.
From reactive support → autonomous execution
Rep AI doesn’t just respond, it takes action.
This is what an agentic system looks like in production.
One system for every support workflow
Your support operations shouldn’t live across disconnected tools. Neither should your team.
Rep AI gives you one enterprise ecommerce helpdesk software system for:
With one system managing enterprise support from resolution to handoff.
Strategic insights that drive action
Every interaction becomes usable data.
Beyond basic analytics, REP AI provides a feedback loop for growth.
One wellness-trained agent across every customer conversation
Web chat
Social
Product page widget
Fullscreen shopping assistant
Product discovery search widget
Proven impact for health and wellness brands
5x ROI
20% CVR
16% AOV
And set up takes just 6 clicks (which we do for you).
Got questions?
Many pet shoppers are buying for a new puppy, kitten, or pet they have never cared for before. Rep AI helps answer questions about product, feeding, sizing, and care, recommends relevant products, and guides shoppers toward choices that fit their pet's age, breed, size, and needs.
Trust is critical when customers are making decisions for their pets. Rep AI uses approved product information, feeding guides, safety content, and brand-approved knowledge sources to keep answers consistent. Brands also control guardrails, escalation rules, and sensitive topics.
Pet owners frequently ask about feeding instructions, ingredients, sizing, subscriptions, shipping, and product suitability. Rep AI answers these common questions instantly, reducing ticket volume and freeing teams to focus on more complex customer needs.
Rep AI helps customers manage subscriptions, update delivery schedules, reorder products, and discover complementary items. This creates a smoother experience for pet owners and supports recurring purchases and long-term customer relationships.
Yes. Rep AI assists with product discovery, feeding guidance, subscriptions, replenishment, training-related purchases, routine care products, and post-purchase support. This helps brands stay relevant across the entire customer lifecycle.