The AI commerce agent for food and beverage brands
REP AI helps shoppers choose the right flavor, understand ingredients, build bundles, manage subscriptions, and get fast help when something arrives wrong, late, melted, or missing.
4.9 stars
Voted Best
60+
One AI brain for sales and support
A shopper might compare flavors on a product page or ask about allergens in chat. REP AI gives CPG brands a single connected AI agent trained on product details, policies, and customer context that influence both the first purchase and the next.
Answers questions using your catalog, flavors, ingredients, nutritional details, dietary tags, allergens, serving sizes, pack sizes, subscriptions, bundles, promotions, and help docs.
Helps shoppers understand what they are buying before they put it in their cart, from taste and texture to dietary fit, ingredient transparency, and how the product should be used.
Use missed questions, conversation insights, and performance data to see which flavors confuse shoppers, which dietary questions come up most often, which products need clearer education, and which support issues are creating repeat tickets.
It learns from your Shopify catalog, product pages, ingredient pages, nutrition panels, allergen information, recipe content, FAQs, subscription rules, shipping policies, freshness guidance, return policies, promotion details, and approved brand content.
Facebook Messenger, Instagram, and WhatsApp conversations can appear in REP Console’s Live Conversations view, so questions from social posts, creator campaigns, recipes, product drops, and web chat are not scattered across disconnected workflows.
Faster widget load speeds help customers get answers while they are comparing flavors, checking ingredients, building a bundle, or deciding whether to subscribe.
Help shoppers understand flavor profiles, sweetness level, texture, spice level, caffeine level, serving style, and how products compare before they commit to a pack, bundle, or subscription.
Answer questions about ingredients, nutrition facts, allergens, dietary preferences, certifications, serving sizes, caffeine, sugar, protein, sodium, or other product details using approved brand content.
Guide first-time customers toward the right starter pack, variety box, sampler, bundle, or subscription based on taste preferences, household size, goals, budget, and how often they plan to consume the product.
Help customers understand how to use, prepare, store, mix, cook, serve, or pair products so they get a better experience after they buy.
Answer questions about delivery timelines, temperature-sensitive shipping, melted items, freshness, storage, tracking, address changes, delayed packages, and what to expect when an order arrives.
Support customers when they want to change flavor, skip an order, update delivery cadence, pause a subscription, reorder a favorite, or build a recurring box that actually matches how fast they consume the product.
Use the complementary item recommendations Sales Skill to recommend flavor pairings, recipe add-ons, bundles, limited drops, refills, accessories, or complementary products directly in the conversation.
Easily track revenue attribution from every conversation
Rep AI actively drives conversion from every conversation.
Support, sales, and merchandising work together in one flow.
From reactive support → autonomous execution
Rep AI doesn’t just respond, it takes action.
This is what an agentic system looks like in production.
One system for every support workflow
Your support operations shouldn’t live across disconnected tools. Neither should your team.
Rep AI gives you one enterprise ecommerce helpdesk software system for:
With one system managing enterprise support from resolution to handoff.
Strategic insights that drive action
Every interaction becomes usable data.
Beyond basic analytics, REP AI provides a feedback loop for growth.
One wellness-trained agent across every customer conversation
Web chat
Social
Product page widget
Fullscreen shopping assistant
Product discovery search widget
Proven impact for health and wellness brands
5x ROI
20% CVR
16% AOV
And set up takes just 6 clicks (which we do for you).
Got questions?
Rep AI helps shoppers compare flavors, understand taste profiles, and find products that match their preferences. It can also recommend starter packs, bundles, subscriptions, and variety boxes based on a customer’s goals, budget, and purchase intent.
Absolutely. Rep AI uses your approved product information, nutrition data, allergen details, dietary tags, and knowledge base content to answer customer questions. Built-in guardrails help keep responses aligned with your brand's approved information.
Most food and beverage chatbots answer questions after shoppers ask them. Rep AI can proactively engage visitors, identify purchase intent, recommend products, suggest bundles, and help customers add items to their cart. It supports both sales and customer service in a single experience.
Food and beverage brands commonly measure ROI through conversion, retention, and revenue. In Rep AI’s case, Fresh Roasted Coffee reported a 2.9x higher conversion rate and 19% higher annual revenue. Another brand, Ritual Zero Proof, achieved a 5x lift in CVR and a 25% conversion rate from email subscriptions to same-session purchases. Results vary, but Rep AI gives teams clear visibility into how customer conversations influence revenue.
Rep AI is built for quick deployment. Shopify brands can go live in as few as six clicks. The platform connects to your catalog, product content, and knowledge base without lengthy implementation projects or custom development.