REP AI vs. Gorgias: Which AI commerce platform is better?
Gorgias helps ecommerce teams manage customer support with an AI-powered helpdesk built for Shopify brands. REP AI has all of this and more, using AI to proactively engage shoppers, drive product discovery, increase conversions, automate support, and uncover revenue opportunities.
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REP AI vs. Gorgias: The quick answer
REP AI’s Proven Impact
5x ROI
20% CVR
16% AOV
What is REP
REP AI is an AI commerce platform for ecommerce brands that combines an AI sales agent, AI support agent, AI helpdesk, and shopper intelligence layer.
Gorgias is strongest after a customer asks for help. REP AI is designed to engage shoppers before they need support. Many visitors leave ecommerce stores because they cannot find the right product, have unanswered questions, feel uncertain about sizing, or simply become overwhelmed by choices. REP AI identifies those moments and starts conversations proactively.
Gorgias excels at helping support teams resolve issues. REP AI is built to help shoppers make decisions. When customers ask questions, REP AI will recommend products, compare options, explain differences, answer objections, and guide shoppers toward checkout.
Traditional site search often fails when shoppers do not know exactly what they need.
Gorgias can assist customers who ask questions. REP AI asks shoppers to describe goals, preferences, concerns, or use cases in natural language to recommend relevant products and explain why they fit.
Support conversations contain valuable customer information, like why they hesitate, what information is missing, which competitors they are considering, and what objections prevent purchases. Most helpdesks store this information inside tickets. REP AI transforms it into structured business intelligence that’s easy to understand.
Many ecommerce brands operate sales and support separately. The problem is that customers do not think that way. A shopper asking about sizing may become a customer. A customer requesting a return may be open to an exchange. REP AI was built around this reality.
A sale is attributed to REP only when the AI helped during the shopping session, such as recommending a product or answering a buying question. If the shopper only clicked the chat icon, got a greeting, asked for a human, or received an unhelpful answer, REP filters that sale out.
Don't take our word for it.
"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."
“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”
“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”
“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”
REP AI vs. Gorgias pricing and setup
What business outcome are you paying for?
Which is better for your use case?
Choose REP AI if you want to…
Increase ecommerce conversion rates
Proactively engage shoppers before they leave
Improve product discovery and recommendations
Turn customer conversations into revenue opportunities
Automate support while improving sales performance
Capture actionable shopper intelligence
Combine sales and support into one AI experience
Run a more efficient, more profitable ecommerce business
Live in days, not months
Got questions?
Rep AI is a strong alternative to Gorgias for ecommerce and Shopify stores on the market. It helps automate support, customer conversations, product recommendations, upsells, cross-sells, help desk operations, and more. Brands that prefer proactive, autonomous AI guidance while maintaining complete control find greater value in Rep AI.
Rep AI is built specifically for e-commerce sales assistance. It proactively engages shoppers, recommends products, guides product discovery, and supports purchase decisions. The platform analyzes 500+ behavioral signals in real time to help drive sales. In contrast, Gorgias’ AI-powered shopping assistant takes a more reactive approach to assisting store visitors, lacking the sales skills and capabilities you get with Rep AI.
Both Gorgias and Rep AI integrate with Shopify. Rep AI offers direct catalog synchronization, onboarding support, and a deployment process designed to get live in minutes. Users can expect a rollout with settings that are pre-customized to their existing store and business goals.
Gorgias pricing starts at $10 per month and scales based on support needs. Rep AI's basic plan also starts at $10 per month and includes a broader mix of sales and analytical capabilities, with overall pricing scaling with store traffic.
Rep AI offers a 14-day free trial with no credit card required. Ecommerce store owners can test AI-powered sales, support, product discovery, and shopper engagement before committing to a paid plan.