The AI-first helpdesk built for modern support teams
AI resolves common inquiries before tickets are created, while agents manage escalations inside a modern support inbox.
Legacy helpdesks manage tickets. They don’t solve problems
The helpdesk model hasn’t changed in 20 years. Support teams are drowning in tickets, but the ticket queue was never the real problem.
- Ticket queues growing
- Repetitive questions
- Manual tagging
- Endless routing rules
- Constant context switching
- Ticket-first workflows
- Manual triage
- Separate AI plugins
- Fragmented reporting
- Per-seat pricing
- Agents burn out
- SLA breaches increase
- Insights stay buried
- Customers wait longer
- Support costs grow
What happens when your support system thinks beyond the ticket?
Finally, a helpdesk built around AI resolution
REP’s AI resolves routine inquiries automatically while your team handles the conversations that actually require human expertise.
Because the helpdesk is integrated directly into REP’s AI brain, automation, insights, and human workflows operate inside one unified system.
How Rep AI works
The available chat type and search type that each shopper prefers — available in one place, all connected by the same AI brain.
REP AI answers common support questions instantly across chat, email, and social channels.
If an issue requires human intervention, REP automatically creates a ticket with full conversation context and an AI-generated summary.
Routing rules, tags, priority levels, and automation ensure the right agent handles the request immediately.
Conversation topics, ticket data, and support trends feed back into REP’s intelligence engine to reduce future ticket volume.
REP AI handles repetitive inquiries instantly, reducing ticket volume before agents ever see them.
Chat, email, and social conversations flow into one unified inbox with complete context.
Automation removes repetitive tasks so agents can focus on complex customer issues.
Routing rules, SLAs, automations, and workflows remain fully configurable.
Track performance trends, common issues, and recurring friction across every conversation.
Everything inside REP’s AI-first helpdesk
AI resolution, ticket workflows, automation, and operational analytics working together inside one unified system.
REP AI resolves routine inquiries before tickets are created.
Manage support conversations from chat, email, and social in one interface.
Helpdesk teams maintain full operational control.
Respond to customers faster with built-in communication tools.
Reduce manual triage with automated ticket workflows.
Ensure your team meets support commitments.
REP automatically surfaces customer data during support interactions.
Understand how your support operation performs.
Let REP handle the tedious tasks
Control how your helpdesk operates
REP is built with guardrails. Controlled by your team.
Multi-layer AI instructions (global, channel-specific, scenario-specific)
Sensitive-topic blocking (medical, political, regulatory)
Brand tone control
Full conversation visibility
AI answer explanations and override capability
SOC2-ready infrastructure
Works with the tools you already use
All data is consolidated within REP AI and seamlessly synced with Klaviyo. REP AI is also a plug-and-play integration with Gorgias.
What happens when tickets stop being the bottleneck
5X+
50%–70%
97%
More solutions to turn every step of the customer journey into growth
Turn your catalog, help center, and conversations into one intelligent support system
Turn live shopper interactions into structured, actionable intelligence
Turn every web chat, search, and shopper conversation into a guided buying experience
Got questions?
Yes. REP includes a full AI-native helpdesk with inbox management, ticket workflows, routing rules, automation, and reporting.
Because it’s built directly into REP’s AI system, routine issues are resolved automatically before tickets are created, while your team manages complex cases inside the helpdesk.
Yes. REP includes a unified inbox where agents can manage tickets from chat, email, and social channels.
Agents can assign tickets, add notes, apply tags, change priorities, and respond directly to customers from one interface.
REP’s AI resolves routine inquiries before tickets are created.
Common questions like order tracking, product details, returns, and policies can be handled automatically, allowing your team to focus on complex support cases instead of repetitive tickets
REP’s helpdesk does not rely on per-seat pricing models that inflate costs as teams grow.
Because REP resolves many inquiries automatically with AI, teams can operate with fewer tickets and lower operational overhead.
Yes. Rep AI supports omnichannel customer service by helping teams manage conversations across chat, email, and connected support channels in one workflow. This makes customer support faster, more consistent, and easier to manage.
Yes. Rep AI lets agents review conversations, step in when needed, and override AI responses at any time. That means teams get the speed of AI customer service without losing control.
REP attempts to resolve routine inquiries automatically first.
If an issue requires human support, REP converts the conversation into a structured ticket with full conversation history, customer data, and an AI-generated summary so agents immediately understand the situation.
Yes. REP allows you to configure routing rules, ticket automations, and conditional workflows.
Tickets can automatically be assigned based on priority, topic, tags, or other criteria, ensuring the right agent handles the issue quickly.
Yes. When a conversation escalates to a ticket, agents see the entire interaction history, including the shopper’s messages, AI responses, and customer data.
REP also generates a ticket summary so agents can jump into the conversation with full context.
Yes. REP allows teams to configure global instructions, channel-specific behavior, and scenario-based responses.
This ensures the AI communicates in a way that matches your brand voice and policies.
Rep AI is built for fast setup, so brands can get started much faster than with traditional helpdesk software. Teams can quickly connect their existing tools and begin automating support workflows.
Rep AI is trained on your FAQs, product details, tone guidelines, and past customer conversations, so it reflects your brand voice from day one. You can review and refine responses before launch, ensuring your AI helpdesk feels natural, on-brand, and never robotic.