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Analytics show that shoppers dropped off, but not why. Without visibility into hesitations, confusion, or missing information, you're optimizing in the dark.

First-generation chatbots and support-focused AI reduce workload but miss the bigger opportunity: proactively converting visitors who are ready to buy but need guidance.

As Google standardizes product discovery, brands that can't deliver intelligent, autonomous engagement at the moment of purchase will lose to competitors running on agentic commerce infrastructure.


“It has been a game-changer for us, acting as our most effective support employee during off-hours and impressively outperforming other solutions,”

AI support concierge delivers accurate, consistent answers through advanced text generation, freeing up your team to focus on more critical tasks.
By refining and training your AI support concierge, it becomes more aligned with your policies, terminology and tone.
Your customers can quickly check the status of their orders through AI customer support, get real-time shipping updates, and receive notifications as their packages move through the delivery process.

Allow customers to cancel their orders directly from the conversation, saving support time and boosting satisfaction.
Help shoppers correct shipping details on the fly by updating order addresses instantly within the chat.
Rep AI can now automatically respond to customer emails through Gorgias, Zendesk, and Kustomer—24/7, instantly, and accurately.

Allow customers can easily initiate a return or exchange without needing to reach out to a live agent.
With 24/7 availability, your support team can address complex issues in real time, ensuring no customer is left waiting.
Integrating with leading ticketing systems ensuring a smooth transition for any issue that requires escalation.
Rep ensures that no inquiry goes unnoticed by directing social media DMs straight into your omnichannel support workflow.
Gain a clear view of customer interactions, trends, and unresolved questions to improve customer service efficiency and streamline support workflows.
As your business grows, Rep lets you handle unlimited customer inquiries, unlike platforms with caps.




Rep has been a great help to us. The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions, Rep was able to reduce customer support tickets. Not to forget, the conversion rate has increased exponentially.

"Rep AI has allowed us to redefine what customer support can be. It's not just about answering questions; it's about actively contributing to the bottom line.
We've turned customer service from a cost center into a revenue center, and that's a game-changer."

Not ready to commit so soon? Try our AI Concierge Simulator - no code or integration needed:
Start your 30 day free trial and experience it for yourself. Or book a demo and let us show you what’s possible.