Meet your always-on on-brand AI Concierge
Maximize Conversions Through Sales Automation and Conversations.
Your Full Toolbox to Scale with AI Sales Concierge Platform
Natural Conversations
Engaging in conversations that feel human and friendly, boosting customer engagement through authentic interaction.
Right-Time Assistance
Shoppers behavioral algorithm ensures the conversation starts only when there’s disengagement in an unintrusive experience.
1-Click Catalog Adoption
Seamlessly integrated with Shopify, Rep AI automatically syncs your product listings for accurate and up-to-date information.
Complex Discussions
It’s equipped to handle intricate issues, providing detailed answers and resolving complex customer inquiries effectively.
Support Direction
Rep AI guides customers through troubleshooting and common problems, ensuring they receive clear and helpful support.
Product Offering
The AI makes personalized recommendations using natural language processing based on customer preferences and purchase history, enhancing your product offerings.
“Most surprising would probably be the average order value going up and the upselling. I did not expect it to be that high - it just keeps going.”
Reports and Analytics with AI-driven Insights
It delivers valuable insights into customer behavior through data enrichment and service performance, helping you continuously improve your operations.
Sales Optimization Tools
We provide you with unanswered questions, missing topics, and bounced pages so you can optimize your offering and responses,
Conversations Dashboard
Monitor and analyze customer interactions using conversation intelligence, helping to track performance and identify areas for improvement.
Social Integration
Connect Rep to your DM and navigate customers to your website for the best AI concierge experience.
AI Coaching
Rep AI includes a coaching AI with machine learning capabilities that trains and improves customer service agents, enhancing overall support quality.
Predicted Pricing
We don't push chat messages to make you pay more; we charge a single fee based on your store's traffic size. That way, you are not worried about overcharging and we focused on engaging shoppers only when needed.
Brand Voice and Visual
Easily train the AI concierge on your brand’s tone of voice and look and feel for on-brand communication.
Guided Shopping
Smoothly help visitors navigate your shop as they chat with the AI through the optimal route for purchase.
Live Conversation Drop-In
Seamlessly transfer customers to a live chat agent when necessary, ensuring complex issues are handled by a human for the best resolution.
Links and Documents
Rep AI can share relevant links and documents, providing customers with the resources they need directly within the chat.
Engage at the right moment — convert up to 3x more traffic
Rep’s Rescue Algorithm uses hundreds of data points to figure out when someone is about to leave your store — and approaches them right on time.
- Detects with 92% accuracy when someone’s about to leave
- Starts a contextualized conversation
- “Rescues” your hard-earned traffic & turns them into buyers
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Accurate answers that help shoppers find the right products — fast
You got them, now give them what they want — and fast. Let’s face it. Buying is hard. But your AI concierge makes shopping easier for everyone.
- Product Finder: “Show me bras in size 34D” — and voila! Just how it should be.
- Recommendations: “Would you like wool socks with that?” Recommend similar items & complementary items. What? You’re not a socks-bra person?
- Increase AOV through more upsells: Your concierge is your always-on, always-learning (yes, AI only gets better over time), sales rep.
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Serve more, sell more. It’s really that simple.
Better service leads to more sales. This is known. Your AI Concierge enhances sales efficiency by providing personalized service at-scale, something even brick-and-mortar stores can’t do.
- FAQs: Stop sending people to FAQs. Let your concierge answer them.
- Cut support tickets in half: Your humans can take on the more complicated requests.
- Order management: What happens after people buy? They want delivery times and tracking information — now! So give it to them.
Real business impact right in your dashboard
See Rep in action
Start your 30 day free trial and experience it for yourself. Or book a demo and let us show you what’s possible.
"With a huge catalog of coffees & teas, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish. Rep has been a huge benefit to our shoppers."
Supercharge all your Shopify apps with AI brains
Sales. Reviews. Subscriptions. Can everything really be done in the chat? We think so.
Not ready to commit? Try our AI Simulator
No store integration, installs or upload required. Ask it anything that's on your main website.
Note: Rep WILL NOT scan your product catalog — so it won't be able to answer product-related questions.
Frequently Asked Questions
Rep AI is an AI‑powered sales and support concierge built for e‑commerce brands. It sits on your storefront, greets shoppers in natural language, answers product questions, and can guide the visitor all the way through checkout—without scripts or decision trees, but with context learned from your catalog and policies.
Rep AI is widely regarded as the top ecommerce chatbot because it combines natural-language conversation with real-time, context-aware product recommendations. Its native Shopify integration, 24/7 availability, and self-learning engine boost conversions and reduce support tickets without extra coding or staff overhead.
During setup, Rep connects directly to your Shopify and learns about every product in your catalog. The bigger your catalog, the longer it takes to absorb. Once the catalog is learned, Rep scans your catalog every 10 seconds so it's always up to date.
Rep AI is a fully self-serve solution. Your store can be onboarded and live in ≈ 10 minutes using your Shopify catalog and policies.
Stores with custom rules can refine the chatbot over time—training is conversational, incremental, and can be adjusted anytime as new products, FAQs, or insights emerge.
For plans above Pro we provide white-glove customer success onboarding refines and perfects your AI Concierge.
Yes, we're exclusively on Shopify. We have plans to expand to other platforms in the near future. Sign up to Rep News here to get the latest.
This is something we're always fine-tuning. If there are multiple interactions with the AI, then we consider that a meaningful interaction that can impact the final sale. In a physical retail setting, sometimes all it takes is a 10-20 second interaction with a sales rep that gets someone to buy.
We're also mindful that some people would have bought anyway. Still, having a meaningful interaction—answering a product question, for example—with your AI concierge contributes to your store's holistic experience (the ecosystem of store UX, AI concierge, marketing integrations, and support). And as we say, every interaction counts.
We have an extended Help Site to empower to get as much as possible from Rep AI, you can find it at help.hellorep.ai
For support questions, email: support@hellorep.ai
Shoppers deserve a better experience—so let's give it to them. Conversational commerce is the future of shopping. Join us.
