The AI Agent Built to Level Up Your Customer Support
Customer Support Matters More Than Ever
The quality of your customer support can make or break your business. Shoppers demand instant, accurate responses, personalized interactions, and seamless service across all channels.
A single negative experience can turn a potential lifetime customer into a lost opportunity.
That’s why it’s crucial to have a robust support system in place—one that’s not only efficient but also scalable and adaptable to your growing needs.
Enter Rep AI: The Game-Changer in Customer Support
Rep is not a chatbot; it’s a full-scale support solution tailored specifically for Shopify vendors.
Our platform is designed to automate the repetitive tasks that bog down your support team, while also providing the advanced tools needed to handle complex customer interactions.
With Rep, you can transform your support operations, making them faster, smarter, and more effective than ever before.
“It has been a game-changer for us, acting as our most effective support employee during off-hours and impressively outperforming other solutions,”
What Makes Your Support Unstoppable: Discover the Power of Rep AI
Automated FAQs: Faster Responses, Happier Customers
AI support concierge delivers accurate, consistent answers, freeing up your team to focus on more critical tasks.
AI Training: Continuously Improving to Serve You Better
By refining and training your AI support concierge, it becomes more aligned with your policies, terminology and tone.
Order Tracking & Shipping Details: “Where’s My Order?” Perfected
Your customers can quickly check the status of their orders, get real-time shipping updates, and receive notifications as their packages move through the delivery process.
Cancel Order: Make order cancellation hassle-free
Allow customers to cancel their orders directly from the conversation, saving support time and boosting satisfaction.
Change Order Address: Quick and Easy Address Modifications
Help shoppers correct shipping details on the fly by updating order addresses instantly within the chat.
Return or Exchange Order: Simplify the Return Experience
Allow customers can easily initiate a return or exchange without needing to reach out to a live agent.
Live Drop-In Support: Be There When It Matters
Your support team can address complex issues in real time, ensuring no customer is left waiting.
Seamless Ticketing system integration: Add To Your Favorite stack
Integrating with leading ticketing systems ensuring a smooth transition for any issue that requires escalation.
Social Media DM integration: Engage across channels
Rep ensures that no inquiry goes unnoticed by directing social media DMs straight into your support workflow.
Insights and Data that Help Support Teams Excel
Gain a clear view of customer interactions, trends, and unresolved questions to improve and streamline support workflows.
No Conversation Limits: Scale Without Boundaries
As your business grows, Rep lets you handle unlimited customer inquiries, unlike platforms with caps.
Seamless Shopify Integration
Rep connects effortlessly with your Shopify store, syncing product data and FAQs automatically. No setup is required.
Why Rep?
The Ultimate Solution for Shopify Vendors
Tailored for Shopify Vendors
We understand the unique challenges you face, from managing high volumes of inquiries to ensuring a seamless customer experience across multiple channels.
Effortless Integration
Whether you’re using a popular ticketing system, managing inquiries on social media, or simply looking to automate your FAQs, Rep fits into your workflow with minimal disruption.
Boost Customer Satisfaction
By automating routine tasks and providing instant, accurate responses, Rep allows your team to focus on more complex issues, leading to faster resolutions and higher satisfaction rates.
Scalability for Growing Businesses
Our no-limit conversation policy ensures that as your customer base grows, your support capabilities grow with it—without additional costs or compromises on quality.
Plug-and-Play Simplicity: Get Started Instantly with Rep
One of the most powerful features of REP AI is its effortless setup.
With Rep, you can be up and running in minutes, offering seamless support to your customers without any downtime.
This means more time focusing on your business and less time worrying about technical integrations.
Once you connect Rep to your Shopify store, it automatically reads your website and gathers the knowledge it needs to start assisting your customers—no complex setup required.
Ready to Transform Your Customer Support?
Join the ranks of successful Shopify vendors who have already discovered the power of Rep. Our platform is designed to make your support operations more efficient, effective, and scalable, allowing you to provide the exceptional service your customers expect.
Not ready to commit so soon? Try our AI Concierge Simulator - no code or integration needed:
Frequently Asked Questions
Rep AI is more than just a chatbot—it’s your dedicated AI sales and support concierge, designed to boost revenue, reduce workload, and provide actionable insights to optimize your store.
1. Selling with Precision: The Sales Module
Rep is built with one primary goal: driving conversions. While many solutions focus solely on support, Rep excels at turning shoppers into customers through intelligent, proactive engagement.
- Behavioral AI analyzes on-site actions to start conversations at the perfect moment, guiding shoppers toward completing their purchases.
- Rep answers pre-sales questions about products, policies, and the brand, reducing the workload on your customer support team.
- With advanced features like product recommendations, upselling, and abandoned cart rescue, Rep acts as a highly skilled salesperson who knows your shoppers’ needs.
- Integrations with tools like Klaviyo, Postscript, Yotpo, Mailchimp and more ensure seamless communication between your sales and marketing efforts, helping you nurture shoppers across multiple touchpoints.
2. Streamlining Service: The Support Module
Rep also helps you deliver exceptional post-purchase support with ease.
- Handle common inquiries like “Where’s my order?” and manage returns, cancellations, and subscription updates—all within the chat.
- Seamlessly integrate with your helpdesk tools like Gorgias or Zendesk for a unified customer experience.
- Provide personalized and conversational responses that delight your customers and save your team time.
3. Insights That Drive Growth: The Data Suite
Rep doesn’t just engage customers—it provides the insights you need to improve every aspect of your store.
- Analyze shopper behaviors, drop-off reasons, and sales performance to identify opportunities for growth.
- Leverage AI-generated recommendations to optimize your store’s navigation, product discovery, and checkout flow.
- Gain full visibility into all conversations, helping you understand and respond to your customers’ needs.
Why Choose Rep AI?
Whether you’re focused on increasing conversions, improving support efficiency, or uncovering data-driven opportunities, Rep AI offers a tailored solution to help your business thrive.
And, as always, merchants praise Rep AI not just for its advanced technology but for the human support behind it. We’re proud to be your partner in eCommerce success.
Our plans start at $39 and scale based on two primary factors: number of site visitors and product catalog size. The more visitors you have and the larger your catalog means the AI consumes more resources when interacting with shoppers.
Like a physical retail shop, if 100 people walk in at once, the amount of time, energy, and effort to serve them all well takes human resources. In the digital world, AI can do this all simultaneously with an individualized approach for all.
In addition to that, merchants have reported that Rep has successfully handled up to 97% of their 'support' requests—because those requests are actually 'sales' questions. Rep offers around-the-clock coverage without the additional overhead costs associated with human employees.
To put Rep's cost into proper perspective, it costs around $7,200 in human labor (at $15/hour) to cover your store's off-hours (16 hours per day, every day for 30 days)—without benefits. As AI technology improves, this coverage will only improve in efficiency and effectiveness.
During setup, Rep connects directly to your Shopify and learns about every product in your catalog. The bigger your catalog, the longer it takes to absorb. Once the catalog is learned, Rep scans your catalog every 10 seconds so it's always up to date.
To get going, it depends on a few factors: the complexity of your products, the size of your catalog, the number of collections you have, and more. We make it as simple as possible to establish a strong brand foundation for your AI.
The AI prioritizes your Shopify store's content over any AI training in the backend, so it's critical that product descriptions and any content on your site represents the latest information.
Keep in mind that training your AI is an ongoing activity. Think of your AI as your digital team member—you want to make sure they always have the latest product information because they are your front-facing store rep.
Also, conversations will reveal lots of unanswered questions that shoppers have, so expect to spend more time training your AI in the beginning. It's normal.
Yes, we're exclusively on Shopify. We have plans to expand to other platforms in the near future. Sign up to Rep News here to get the latest.
This is something we're always fine-tuning. If there are multiple interactions with the AI, then we consider that a meaningful interaction that can impact the final sale. In a physical retail setting, sometimes all it takes is a 10-20 second interaction with a sales rep that gets someone to buy.
We're also mindful that some people would have bought anyway. Still, having a meaningful interaction—answering a product question, for example—with your AI concierge contributes to your store's holistic experience (the ecosystem of store UX, AI concierge, marketing integrations, and support). And as we say, every interaction counts.
We have an extended Help Site to empower to get as much as possible from Rep AI, you can find it at help.hellorep.ai
For support questions, email: support@hellorep.ai
