Discover how Snow’s VP of Customer Experience, Thomas McCray, leveraged employee satisfaction, data-driven insights, and AI to redefine customer experience and drive growth for DTC brands. Learn key strategies and metrics that matter.
From foundational brand building to advanced customer acquisition and retention techniques, Jonathan shares the secrets he’s used to grow startups to Fortune 500 brands. Tune in to learn about optimizing your tech stack, leveraging AI, and creating a customer journey that drives repeat purchases and long-term growth.
Rep AI’s Change Address Support Skill automates address updates via chat, reducing support team workload, preventing errors, and boosting customer satisfaction—all while following your store's policies. Set up in minutes to streamline repetitive tasks.