Yoav Oz on Bringing In-Store Sales Tactics to eCommerce with Rep AI | The AI Pressroom Exclusive Interview
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"Most shoppers in a brick-and-mortar store don’t want a sales associate to pounce on them the second they walk in - and great salespeople know this. What Rep AI is doing is bringing that exact in-store experience online." shares Yoav Oz.
Online stores face a huge challenge: converting shoppers into customers. The average conversion rate? Just 2%. Compare that to the 20-40% conversion rate of physical stores. When Yoav Oz co-founded Rep AI, he set out to solve this problem by replicating the personalized in-store experience online.
By combining advanced behavioral and conversational AI, Rep AI engages shoppers at the perfect moment - boosting conversions to 20% without being pushy, while handling support inquiries that reduce 90% of tickets and elevate customer satisfaction.
- In this insightful interview with the AI Pressroom Yoav shares;
- The inspiration behind Rep AI and setting the goal to disrupt the industry
- The role of behavioral AI in increasing conversions
- Balancing sales and support, while optimizing merchant workflows
- The future of AI in eCommerce and its role in enhancing customer experience.
- The entrepreneurial journey and balancing work and life while driving growth
Read the full interview on AI Pressroom
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