Best Tidio Alternatives for Shopify Brands (2026)
The best Tidio alternatives for Shopify brands in 2026 are REP AI, Gorgias, Chatty, Zipchat, Re:amaze, Richpanel, Intercom Fin and Shopify Inbox. REP AI fits brands that want chat to sell and report revenue. Gorgias, Re:amaze and Richpanel fit support-led teams. Prices below are as listed on each vendor site on 11 November 2026.
Key takeaways
- REP AI is the pick if you want an AI sales and support agent that works in front of your helpdesk.
- Gorgias, Re:amaze and Richpanel suit teams that need a full ticket inbox first and AI second.
- Chatty and Zipchat are lighter AI chat apps with published tiers.
- Intercom Fin charges $0.99 per resolution on top of seat plans.
- Shopify Inbox is free and made by Shopify.
- Every price here is dated. Where a vendor does not publish a price, we say so.
REP AI: honest fit
REP AI is an AI sales and support agent for Shopify, WooCommerce and Salesforce Commerce Cloud. It answers shoppers on web chat, email, Instagram, Facebook Messenger and WhatsApp. It also includes Rep Inbox, a helpdesk, and hands off to Gorgias, Zendesk, Kustomer, Freshdesk and Richpanel. See the Sales Agent and AI Support pages for detail.
What it costs
For up to 3,000 monthly sessions, Support is $19, Sales is $39 and Concierge is $46 a month. Billed annually that is $15, $29 and $37. Above 500,000 sessions pricing is custom. AI on email and social is $0.75 per AI-resolved conversation. There is a 14-day free trial with no credit card required. Full detail is on the pricing page.
Where REP AI is not the best fit
If you are a small store that wants live chat, a helpdesk and a chatbot in one tool on a small budget, Tidio is a reasonable choice. We compare the two in REP AI vs Tidio. REP AI is built for brands that care about conversion, a 24-hour attribution window, and a clean handoff to the helpdesk they already use.
Tidio alternatives compared
Tidio, as listed on tidio.com on 11 November 2026: Free at $0, Starter from $24.17 a month, Growth from $49.17 a month, and Lyro AI Agent from $32.50 a month for 50 conversations. The table below sets each alternative beside that baseline.
| Tool | Best for | Plans as listed on 11 November 2026 | AI pricing |
|---|---|---|---|
| REP AI | Chat that sells, with handoff to your helpdesk | Support $19, Sales $39, Concierge $46 a month at up to 3,000 sessions (hellorep.ai pricing page) | $0.75 per AI-resolved conversation on email and social |
| Gorgias | Shopify support teams in a ticket inbox | Starter $10 (monthly billing), Basic $50 annual or $60 monthly, Pro $300 annual or $360 monthly | $0.90 per automated interaction annual, $1.00 monthly |
| Chatty | Light AI chat with a free tier | Free $0, Basic $19.99, Pro $68.99, Plus $199 a month | $0.40 per extra AI conversation on paid plans |
| Zipchat | AI shopping chat across web and social | Starter $64 a month billed annually ($80 monthly), Pro $240, Scale $480 | Replies included per plan, extra packs $49 |
| Re:amaze | Small teams that want a low per-user price | Basic $29, Pro $49, Plus $69 per user monthly ($26, $44, $62 annual) | $0.85 per extra AI resolution |
| Richpanel | Helpdesk plus order actions | Helpdesk $99 per seat annual, $119 monthly | About $0.20 per AI-handled conversation |
| Intercom Fin | Teams already on Intercom | Seats: Essential $19, Advanced $85, Expert $132 | $0.99 per resolution |
| Shopify Inbox | Free basic chat | Free | None listed |
The alternatives in detail
Gorgias
Gorgias is a helpdesk built for ecommerce. As listed on gorgias.com on 11 November 2026, Basic is $50 a month billed annually ($60 monthly) with 300 tickets, and Pro is $300 annual ($360 monthly) with 2,000 tickets. Its AI Agent costs $0.90 per automated interaction on annual contracts and $1.00 on monthly. Pick it if tickets are your main workload. See the REP AI vs Gorgias page and our Gorgias alternatives guide. REP AI also works in front of it through the Gorgias integration.
Chatty
As listed on chatty.net on 11 November 2026, Chatty has a Free plan with 50 AI conversations a month and AI training on up to 200 products. Basic is $19.99, Pro is $68.99 and Plus is $199 a month. Extra AI conversations cost $0.40 each on paid plans. Plans come with a 7-day free trial on paid tiers.
Zipchat
As listed on zipchat.ai on 11 November 2026, Starter is $64 a month billed annually ($80 monthly) with about 300 conversations and 750 AI replies. Pro is $240 a month and Scale is $480 a month on annual billing. Monthly prices for Pro and Scale are not published. Unlimited is custom, starting at $2,100 a month.
Re:amaze
As listed on reamaze.com on 11 November 2026, Basic is $29 per user a month ($26 billed annually), Pro is $49 ($44) and Plus is $69 ($62). A Starter plan is $59 flat for unlimited team members, limited to 500 responded conversations a month. Extra AI resolutions are $0.85 each.
Richpanel
As listed on richpanel.com on 11 November 2026, the helpdesk is $99 per seat a month on annual billing or $119 monthly, with no per-ticket fees. AI Agents are metered at about $0.20 per AI-handled conversation. The AI minimum is $200 a month, and a seat plus that minimum starts at $299 a month on an annual commitment.
Intercom Fin
As listed on intercom.com on 11 November 2026, Fin AI Agent costs $0.99 per outcome. Seat prices are Essential $19, Advanced $85 and Expert $132 per seat a month. The page does not say whether those seat prices are annual or monthly.
Shopify Inbox
The Shopify App Store lists Shopify Inbox as Free as of 11 November 2026, with no paid plans shown. It is Shopify's own chat app. Check the listing for current features before you rely on it for AI sales.
How to choose
- Pick REP AI if sales chat, product guidance and revenue reporting matter most, or you already run Gorgias or Zendesk.
- Pick Gorgias, Re:amaze or Richpanel if the ticket inbox is the core need.
- Pick Chatty or Zipchat if you want a lighter AI chat app and are fine with usage limits.
- Pick Intercom Fin if your team already works in Intercom.
- Test two tools on the same store with 30 real shopper questions.
FAQ
What is the best Tidio alternative for a Shopify brand?
It depends on the job. REP AI fits brands that want chat to drive sales and report revenue. Gorgias, Re:amaze and Richpanel fit teams that live in a ticket inbox. Chatty and Zipchat are lighter AI chat apps. Run two free trials on the same store and compare.
How much does Tidio cost in 2026?
As listed on tidio.com on 11 November 2026, Tidio has a Free plan, Starter from $24.17 a month and Growth from $49.17 a month. The Lyro AI Agent starts at $32.50 a month for 50 conversations. Check checkout before you buy, because app store listings can differ.
Is there a free Tidio alternative for Shopify?
Shopify Inbox is listed as Free on the Shopify App Store as of 11 November 2026. Chatty has a Free plan with 50 AI conversations a month. REP AI offers a 14-day free trial with no credit card required.
Which Tidio alternative works with Gorgias or Zendesk?
REP AI hands off to Gorgias, Zendesk, Kustomer, Freshdesk and Richpanel. The AI answers first and a person takes over when needed. Zipchat also lists Zendesk, Gorgias, Intercom, Freshdesk and Salesforce as helpdesk integrations.
Should I switch from Tidio?
Switch if you need deeper order actions, a larger team inbox, or sales reporting that Tidio does not give you today. Stay if you are a small store that wants chat, a helpdesk and a chatbot in one tool on a small budget.
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