Gorgias vs Zendesk for Shopify Brands (2026)
Gorgias vs Zendesk for Shopify brands comes down to how you pay and how much you need beyond ecommerce. Gorgias prices by ticket and is built around Shopify. Zendesk prices by agent and covers more channels. REP AI works in front of either one. Prices are as listed on each vendor site on 11 November 2026.
Key takeaways
- Gorgias charges per ticket with AI billed per automated interaction.
- Zendesk charges per agent with AI billed per automated resolution.
- Both show Shopify order data to agents and let them act on orders.
- Gorgias is Shopify-first. Zendesk is a wider service platform.
- REP AI works in front of either helpdesk and hands off to both.
- Always confirm prices at checkout. Plans change.
Pricing compared
Gorgias bills by ticket volume. Zendesk bills by agent seat. The table below uses each vendor's own pricing page as read on 11 November 2026.
| Gorgias | Zendesk | |
|---|---|---|
| Helpdesk plans | Starter $10 (monthly billing only, 50 tickets), Basic $50 annual or $60 monthly (300 tickets), Pro $300 annual or $360 monthly (2,000 tickets), Advanced $750 annual or $900 monthly (5,000 tickets) | Suite Team $55 per agent a month annual or $69 monthly. Suite Professional $115 annual or $149 monthly. Suite Enterprise: talk to sales |
| How you pay | Tickets included per plan, then $0.40 or $0.36 per extra ticket | Per agent seat |
| AI agent pricing | $0.90 per automated interaction on annual contracts, $1.00 monthly, $1.50 over the included allowance | $1.50 per committed automated resolution, $2.00 pay-as-you-go. Suite Team includes 5 resolutions per agent a month and Professional includes 10 |
| Shopify depth | Pull up any order, customer or product inside the ticket. Cancel, discount or upsell in the conversation | Shopify app in the Support and Chat sidebar with order details. Refunds and cancellations of unfulfilled orders |
| Best for | Shopify-first support teams that want ticket-based pricing | Larger teams, many channels, or companies that need one platform across systems |
Gorgias in detail
Pricing
As listed on gorgias.com on 11 November 2026, Gorgias plans include a set number of tickets a month. Above that, extra tickets cost $0.40 on Starter and Basic and $0.36 on Pro and Advanced. The AI Agent is billed separately per automated interaction. Enterprise is a custom quote. The pricing page's structured data lists different monthly figures than the visible plan table, so confirm at checkout.
Shopify depth
Gorgias says orders, customers and store data live inside Gorgias natively, and that agents can pull up any order, customer or product without leaving the ticket. It also says agents can cancel, discount or upsell directly inside the conversation. See the Gorgias comparison for how REP AI differs.
Zendesk in detail
Pricing
As listed on zendesk.com on 11 November 2026, Suite Team and Suite Professional are priced per agent. Suite plans include automated resolutions: 5 per agent a month on Team and 10 on Professional. Beyond that, committed resolutions are $1.50 and pay-as-you-go resolutions are $2.00. Suite Enterprise is not priced publicly.
Shopify depth
Zendesk's help center describes a Shopify integration that matches the ticket requester to their Shopify orders. Agents see order date and value, payment status, fulfillment status and tracking numbers. They can issue full or partial refunds, and cancel unfulfilled orders, from the sidebar. Zendesk's retail page also describes AI agents that handle order tracking, returns and exchanges.
Where REP AI fits
REP AI is not a helpdesk replacement. It works in front of either one. It answers shoppers on web chat, email, Instagram, Facebook Messenger and WhatsApp, and sells as well as supports. When a person is needed, it creates a ticket with the conversation attached. Read about the Gorgias integration and the Zendesk integration.
- Use REP AI's Sales Agent to guide product choice before a shopper ever opens a ticket.
- Use AI Support to answer routine order and policy questions first.
- Keep the helpdesk you already have for the conversations that need a person.
For up to 3,000 monthly sessions, REP AI Support is $19, Sales is $39 and Concierge is $46 a month. There is a 14-day free trial with no credit card required. See pricing.
How to choose
- Choose Gorgias if you are Shopify-first and want ticket-based pricing.
- Choose Zendesk if you need one platform across many channels and systems.
- Add REP AI in front of either if you want AI that sells as well as supports.
FAQ
Is Gorgias or Zendesk better for Shopify?
Gorgias is built around Shopify and prices by ticket. Zendesk is a broader service platform that prices by agent. Gorgias suits Shopify-first teams. Zendesk suits larger teams with many channels or systems.
How much does Gorgias cost?
As listed on gorgias.com on 11 November 2026, Basic is $50 a month billed annually ($60 monthly) with 300 tickets. Pro is $300 annual ($360 monthly) with 2,000 tickets. The AI Agent is $0.90 per automated interaction on annual contracts.
How much does Zendesk cost?
As listed on zendesk.com on 11 November 2026, Suite Team is $55 per agent a month billed annually ($69 monthly). Suite Professional is $115 annually ($149 monthly). Committed automated resolutions are $1.50 and pay-as-you-go resolutions are $2.00.
Does Zendesk work with Shopify?
Yes. Zendesk's help center describes a Shopify app in the Support and Chat sidebar. It shows order details and lets agents issue refunds and cancel unfulfilled orders.
Can I use REP AI with Gorgias or Zendesk?
Yes. REP AI works in front of either helpdesk. It answers first. When a person is needed, it creates a ticket with the conversation attached, in Gorgias or Zendesk.
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