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CX & support

Glowing package surrounded by an automated loop of delivery, return and email icons, with the headline Shopify Post-Purchase Workflows to Automate
CX & support
September 29, 2026

8 Shopify Post-Purchase Workflows to Automate With AI

September 23, 2026
CX & support

AI for Returns and Exchanges: Turn Refunds Into Revenue

How to use AI for returns and exchanges on Shopify: an exchange-first flow, eligibility and fraud guardrails, escalation rules, and returns KPIs to track.

August 12, 2026
CX & support

5 Gorgias Alternatives for AI Support: From Reactive Tickets to Revenue Rescue (2026)

Tired of reactive helpdesks? Discover 5 Gorgias alternatives for AI support that turn tickets into sales and rescue revenue with agentic commerce.

August 3, 2026
CX & support

Ecommerce Product Discovery: The Modern Shift, Strategies & Real-World Examples for 2026

Learn what ecommerce product discovery is, how it differs from traditional product search, and the six strategies top Shopify brands use to turn discovery into revenue.

May 18, 2026
CX & support

How to Add AI to Your E-commerce Helpdesk: A Guide for CX Leaders

Learn how to add AI to your e-commerce helpdesk. Compare scripted bots, macros, copilots, conversational AI, and agentic AI to find the right fit.

May 18, 2026
CX & support

WISMO Automation for Shopify: A Practical Guide

How to automate WISMO on Shopify: a 6-step order-status flow, a carrier-status mapping table, escalation rules, and the metrics that prove it works.

June 30, 2025
CX & support

7 Ways Not to Suck at Customer Experience with Your AI Chatbot

Discover 7 essential tips to avoid common chatbot mistakes and learn how Rep AI’s conversational AI delivers seamless customer experiences for eCommerce brands.

June 10, 2025
CX & support

Stop Drowning in "Where's My Order?" Emails (Here's How AI Can Save Your Sanity)

Let your trained AI Concierge handle routine customer emails automatically. Integrate with your existing helpdesk to provide instant responses while your team focuses on complex issues.

April 23, 2025
CX & support

Do More With Less: How Conversational AI Helps DTC Brands Thrive Under Tariff Pressure

Discover how DTC brands automate support, recover sales, and protect margins with conversational AI — especially when tariffs hit profitability.

April 14, 2025
CX & support

Why Human-Centric AI Is the Future of eCommerce Conversations

Rep AI helps eCommerce brands ditch robotic chatbots with smarter, human-like conversations that boost conversions and deliver real customer connection.

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.