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CX & support

CX & support
August 12, 2026

5 Gorgias Alternatives for AI Support: From Reactive Tickets to Revenue Rescue (2026)

October 11, 2024
CX & support

The E-Commerce Horrors: 6 Spooky Things That Keep Merchants Up at Night

Discover the 6 scariest e-commerce nightmares merchants dread—ghosted carts, sales slumps, and more. Learn how to conquer each challenge and keep your store thriving with REP AI’s powerful AI concierge. Don’t let these spooky scenarios haunt your business!

August 7, 2024
CX & support

How to Enable Customers to Track Order Status on Shopify

This guide will walk you through setting up order tracking for Shopify stores, how to enable Shopify’s native features, and the best apps for order tracking.

December 5, 2023
CX & support

The Conversational Effect: How AI Increases Sales and Handles Support In eCommerce

AI boosts eCommerce sales with personalized support. The Conversational Effect transforms customer interactions.

September 11, 2023
CX & support

Conversational AI in eCommerce: How It’s Transforming the Industry as We Know It

Conversational AI uses natural language processing to improve eCommerce interactions. It personalizes experiences and increases sales.

May 12, 2023
CX & support

eCommerce Needs a Brand Experience Overhaul—Here’s How You Do It

eCommerce must revamp brand experiences to meet evolving consumer needs. AI personalization boosts satisfaction.

November 3, 2022
CX & support

What is Conversational Shopping

Conversational shopping uses chatbots and messaging apps. It personalizes online shopping with AI and human support.

August 9, 2022
CX & support

5 Powerful Benefits of AI for E-Commerce

AI improves e-commerce with personalized recommendations and enhanced customer service. It supports targeted marketing and loyalty.

June 30, 2022
CX & support

Creating a Customer Service Workflow with Automated Chatbots

Chatbots offer 24/7 support and instant responses. They guide customers through product research and the buying process.

May 31, 2022
CX & support

Playbook: 10 Ways to Create a Superior eCommerce Customer Experience

Personalization, AI support, and easy navigation enhance ecommerce customer experience. These methods boost sales and satisfaction.

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.