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CX & support

Glowing package surrounded by an automated loop of delivery, return and email icons, with the headline Shopify Post-Purchase Workflows to Automate
CX & support
September 29, 2026

8 Shopify Post-Purchase Workflows to Automate With AI

June 30, 2022
CX & support

Creating a Customer Service Workflow with Automated Chatbots

Chatbots offer 24/7 support and instant responses. They guide customers through product research and the buying process.

May 31, 2022
CX & support

Playbook: 10 Ways to Create a Superior eCommerce Customer Experience

Personalization, AI support, and easy navigation enhance ecommerce customer experience. These methods boost sales and satisfaction.

April 29, 2022
CX & support

The In-Person Shopping Experience is Making a Comeback: Here’s How to Adapt

In-person shopping returns with personalized experiences. Brands adopt hybrid strategies to blend online and offline.

March 1, 2022
CX & support

Top Ecommerce Chatbot Use Cases

Chatbots for ecommerce handle product discovery and customer support. They boost sales and provide 24/7 service.

September 19, 2021
CX & support

Why You Should Never Leave Your Store Unattended

Leaving a store unattended reduces sales and customer engagement. Sales associates enhance the shopping experience and increase conversions.

April 6, 2021
CX & support

How to Build a Brand Community with Voice Assistants

Voice assistants build brand communities by boosting customer loyalty and LTV. They offer seamless engagement.

March 8, 2021
CX & support

Voice Assistants to Enhance Your Customer Experience

Voice assistants allow hands-free shopping and quick transactions. They automate customer service, enhancing experiences.

February 9, 2021
CX & support

Voice Assistants: Leading the Charge in 2025

Voice assistants are expanding beyond mobile with more diverse options. Voice commerce will surpass $40 billion.

January 12, 2021
CX & support

Tips and Tools for Promoting Your Alexa Skill

Promote your Alexa skill by choosing memorable names, attractive icons, and clear descriptions. Utilize social media and email marketing to boost visibility.

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.