Omnichannel AI for Ecommerce Support
One AI brain powering chat, email, WhatsApp, and social so every customer conversation stays connected, consistent, and instantly resolved.
Support is everywhere. Your AI needs to be too
Customers don’t stick to one channel. They move between chat, email, Instagram, and WhatsApp. But most support systems treat each channel separately, breaking context and slowing everything down.
- Conversations happen across channels
- Customers repeat themselves
- Teams switch between tools
- Insights live in silos
- AI tools are layered on top
- Separate systems per channel
- No shared context
- Channel-based workflows
- Disconnected reporting
- Different bots per channel
- Fragmented experiences
- Frustration increases
- Slower responses
- No clear visibility
- Inconsistent answers
One AI brain across every support channel
REP AI started as a better way to handle conversations on-site. Today, that AI drives a minimum 4x increase in sales for ecommerce brands. Now that same AI runs everywhere your customers reach out.
Email, Instagram, Facebook, WhatsApp, chat are all powered by the same system. So the context doesn’t reset. The answers don’t change. And your team isn’t stitching conversations together across tools.
REP reads every message, understands intent using your knowledge base, catalog, and order data, and responds instantly, or drafts replies when a human touch is needed.
How Rep AI works
The available chat type and search type that each shopper prefers — available in one place, all connected by the same AI brain.
Messages from chat, email, WhatsApp, Facebook, and Instagram all flow into one system.
REP interprets each message using the same knowledge base, product data, policies, and past conversations.
The AI resolves questions instantly or drafts responses for human review when needed.
Every conversation improves the system globally, so performance gets better across all channels, not just one.
What changes when support runs on one AI system
Customers get answers immediately, whether they message through chat, email, Instagram, Facebook, or WhatsApp.
Customers get answers immediately, whether they message through chat, email, Instagram, Facebook, or WhatsApp.
No separate tools, bots, or workflows. Every interaction runs through the same system.
Routine inquiries are handled automatically, freeing your team to focus on complex issues.
Because every channel uses the same AI brain, responses stay aligned with your brand, policies, and product data.
Every conversation feeds into one system, giving you a complete view of what customers are asking, struggling with, and deciding.
One system powering every support channel
Omnichannel AI connects conversations, responses, and insights across every surface where customers reach out.
The same AI powers chat, email, and social conversations.
REP supports the channels ecommerce teams rely on most:
REP receives incoming support tickets from your helpdesk and generates responses using your store’s data.
REP handles conversations on Instagram, Facebook, and WhatsApp using the same AI.
Every conversation appears in one place.
REP turns conversations into structured data.
Support conversations become marketing intelligence.
Let one AI system handle every conversation
Control how your helpdesk operates
REP is built with guardrails. Controlled by your team.
Multi-layer AI instructions (global, channel-specific, scenario-specific)
Sensitive-topic blocking (medical, political, regulatory)
Brand tone control
Full conversation visibility
AI answer explanations and override capability
SOC2-ready infrastructure
Works with the tools you already use
All data is consolidated within REP AI and seamlessly synced with Klaviyo. REP AI is also a plug-and-play integration with Gorgias.
What happens when tickets stop being the bottleneck
5X+
50%–70%
97%
More solutions to turn every step of the customer journey into growth
Turn your catalog, help center, and conversations into one intelligent support system
Turn live shopper interactions into structured, actionable intelligence
Turn every support request into resolution or the right next action
Turn every web chat, search, and shopper conversation into a guided buying experience
Got questions?
REP uses a single AI system across chat, email, and social. The same knowledge base, product data, and instructions power every response.
No. Once the AI is trained, it can be deployed across all channels without rebuilding flows or retraining.
Yes. REP integrates with tools like Gorgias, Zendesk, and Kustomer for email while handling social channels directly.
If the AI cannot resolve an issue or a customer requests support, the conversation is handed off with full context.