Every shopper interaction is revenue waiting to happen
REP AI turns web chat, search, and shopper conversations into guided buying experiences powered by one intelligent system, driving a 4x increase in sales without extra effort.
Traffic is expensive. Lost intent is invisible
Most shoppers leave because they’re unsure. When your store stays silent during hesitation, revenue disappears in that moment.
- Comparing products
- Questioning fit
- Unsure about details
- Static pages
- Basic filters
- No real-time guidance
- Intent fades
- Sessions end
- Conversions drop
Your agentic sales engine that learns from every shopper interaction
REP captures real-time intent signals and turns them into guided buying conversations.
Connect your catalog, shopper behavior, and conversations into one intelligent system, so every interaction builds context and improves the next.
Every conversation sharpens recommendations, improves timing, and strengthens performance.
How Rep AI works
The available chat type and search type that each shopper prefers — available in one place, all connected by the same AI brain.
REP monitors hundreds of behavioral signals to identify hesitation, comparison behavior, and disengagement before a shopper leaves.
Instead of intrusive popups, REP starts contextual conversations only when buying intent changes or conversion risk is detected.
REP answers objections, narrows product options dynamically, and recommends complementary items using your live catalog data.
Every conversation feeds back into the system. Buying patterns sharpen recommendations and refine future engagement.
Revenue grows when intent is understood and acted on in the moment.
Most CRO happens before or after the session. REP works inside the moment of doubt.
When shoppers compare products, stall on a detail, or hesitate before adding to cart, REP steps in with contextual guidance before that uncertainty turns into abandonment.
Filters assume shoppers know exactly what they want. Most don’t.
REP asks clarifying questions, narrows results intelligently, and guides buyers to the right SKU in a single conversation.
Dynamic recommendations, contextual upsells, and intelligent narrowing lift AOV naturally inside the buying conversation.
REP suggests complementary products, surfaces alternatives, and removes friction in real time.
REP powers segmentation and personalization based on real conversations.
Sync conversation topics directly into Klaviyo. Build segments based on what shoppers actually asked, compared, or struggled with. Your CRO strategy gets sharper over time.
One AI brain powers web chat, email, Instagram, Facebook, and WhatsApp. So insights gathered on one channel improve performance on all others.
Every interaction improves targeting, recommendations, and timing across channels.
Every conversation is structured and tagged. Including competitor mentions, price objections, fit confusion, feature comparisons, and more.
Those signals inform merchandising, offers, and positioning.
How REP becomes the revenue layer inside your storefront
These are the systems working behind every conversation to detect intent, guide decisions, and drive more conversions.
REP monitors behavioral signals across your storefront to identify when a shopper is about to disengage.
REP adds an interactive AI module directly below your product image, allowing shoppers to ask questions, compare variations, and get real-time guidance without leaving the page.
REP allows you to define scenario-specific selling logic that activates based on shopper behavior.
REP allows you to embed an AI-powered search bar anywhere on your site. When a shopper types a query, it opens a full-screen guided conversation that:
Instead of building rigid quiz flows, REP uses natural conversation to guide shoppers to the right product.
Every conversation is structured and tagged automatically, turning buying friction into usable growth data.
Control how and when offers appear inside conversations.
Track exactly how REP impacts revenue.
Add an agentic revenue layer to your storefront
Performance without sacrificing brand experience
REP is built with guardrails. Controlled by your team.
Multi-layer AI instructions (global, channel-specific, scenario-specific)
Sensitive-topic blocking (medical, political, regulatory)
Brand tone control
Full conversation visibility
AI answer explanations and override capability
SOC2-ready infrastructure
Works with the tools you already use
All data is consolidated within REP AI and seamlessly synced with Klaviyo. REP AI is also a plug-and-play integration with Gorgias.
What happens when tickets stop being the bottleneck
5X+
>20%
16%
More solutions to turn every step of the customer journey into growth
Turn your catalog, help center, and conversations into one intelligent support system
Turn live shopper interactions into structured, actionable intelligence
Turn every support request into resolution or the right next action
Got questions?
REP monitors behavioral signals like hesitation, repeated comparisons, and exit intent in real time. Conversations are triggered based on configurable engagement thresholds, not timers or blanket popups.
Yes. REP uses a multi-layer instruction system that allows you to define global brand tone, channel-specific behavior, and scenario-based logic. You can review conversations, refine responses, and override answers at any time.
No. REP loads after your core storefront content and does not interfere with page performance.
Yes. REP integrates directly with Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, Instagram, Facebook, and WhatsApp, allowing conversations and data to flow seamlessly into your existing stack.
Rep AI focuses on in-session conversion, not just post-session recovery. It detects when shoppers hesitate or show exit intent and engages them before they leave. Brands use it to increase conversion rate, grow average order value through contextual upsells, and reduce ticket volume through automation. The platform includes transparent analytics dashboards and a 30-day free trial with a 5X ROI guarantee, so you can validate performance with real data before committing.
You set clear guardrails, restricted topics, and required disclaimers. Rep AI follows approved content and routes sensitive cases to your team. Your legal and compliance teams stay in complete control of the conversation.
No. REP only engages when meaningful intent shifts are detected. You control where and when conversations appear, and the experience is designed to feel like guided assistance, not interruption.
Quizzes rely on fixed flows. Traditional chat tools wait for users to ask questions.
REP uses natural conversation to narrow products dynamically, interpret intent, and adapt recommendations in real time without rigid logic trees.
Most brands connect Shopify and go live within minutes. Performance improvements typically begin as soon as the system gathers enough interaction data to refine engagement and recommendations.
Shoppers can request a human at any time. REP provides full conversation history to your support team, ensuring a smooth and informed handoff.
Yes. Rep AI connects to your full product catalog and understands variants, bundles, and attributes. It asks follow-up questions and delivers accurate recommendations, even for large 10,000 plus SKU stores.
Rep AI focuses on real-time behavioral detection, not just reactive chat. It identifies when a shopper is about to disengage and proactively starts a contextual conversation based on where they are in the buying journey. The platform combines sales guidance, support automation, and shopper intelligence in one system. This allows brands to increase conversion, automate support, and capture behavioral insights without layering multiple point solutions.