AI Customer support that gets smarter with every conversation
REP AI connects your catalog, help center, and conversations into one intelligent system, helping support teams resolve faster while staying fully in control.
Support isn’t just support anymore
Sub: Today’s teams do far more than answer questions. Their responsibilities have quickly stacked.
- Cross-team insights
- Retention protection
- Product feedback
- Buying journey insights
- Reactive
- Manual or unreliable
- Siloed
- Hard to scale
REP AI is your support partner that learns from every conversation
Instead of treating each interaction as an isolated ticket, REP captures patterns across channels and turns them into insights your team can act on.
It connects your catalog, help center, and every customer conversation into one unified AI brain, giving you full visibility and control.
Support doesn’t just move faster. It finally gets smarter.
How Rep AI works
The available chat type and search type that each shopper prefers — available in one place, all connected by the same AI brain.
Sync Shopify, your help center, and existing support content in minutes.
REP builds a foundation instantly.
Chat, email, WhatsApp, and social conversations run through one AI brain.
Repetitive questions are resolved instantly.
REP detects trends, recurring issues, and knowledge gaps as they emerge.
No manual tagging required.
Review insights. Approve updates. Adjust instructions.
Your team guides how the system evolves.
What this means for your support team
Automatically ingest years of help center content and convert it into instant, AI-powered responses.
Answer common support requests immediately across web chat, email, and social DMs.
Identify recurring complaints, product issues, or policy confusion before they escalate.
Define how AI behaves globally, by channel, and by scenario, so responses always reflect your brand.
Recurring issues, product knowledge gaps, and emerging trends surface automatically instead of getting buried in tickets.
Everything your support team needs
Run through one intelligent system designed to resolve, learn, and evolve as you scale.
Web chat, email, Instagram, Facebook, and WhatsApp all share one knowledge base and are managed from a single dashboard.
Most tools answer questions. REP learns from them. Import your catalog, help center articles, knowledge from URLs, and more, so your AI gets smarter and more robust as you grow.
Free your team from repetitive operational work. REP handles high-volume support actions automatically and routes edge cases to your team when needed.
You never have to wait for a ticket to help shoppers. REP turns your support from reactive to proactive.
Automate complex workflows without losing oversight. Execute refunds, verify damages, and manage escalations automatically, with human oversight built in.
REP AI’s Helpdesk resolves routine issues first, while your team steps in for edge cases. Here’s how it’s built differently from legacy helpdesks:
Explore the full support engine
Support AI should never feel unpredictable.
REP is built with guardrails. Controlled by your team.
Multi-layer AI instructions (global, channel-specific, scenario-specific)
Sensitive-topic blocking (medical, political, regulatory)
Brand tone control
Full conversation visibility
AI answer explanations and override capability
SOC2-ready infrastructure
Works with the tools you already use
All data is consolidated within REP AI and seamlessly synced with Klaviyo. REP AI is also a plug-and-play integration with Gorgias.
What happens when tickets stop being the bottleneck
5X+
50%–70%
97%
More solutions to turn every step of the customer journey into growth
Turn live shopper interactions into structured, actionable intelligence
Turn every support request into resolution or the right next action
Turn every web chat, search, and shopper conversation into a guided buying experience
Got questions?
Most brands connect Shopify and their help center and go live within minutes. Optimization happens over time as conversations accumulate.
REP flags it through the Missing Information feature, allowing your team to add an approved answer instantly.
REP includes guardrails that block sensitive topics and prevent unauthorized advice. Multi-layer instruction controls allow brands to tailor behavior safely.
Rep AI transfers the full conversation to your helpdesk instantly. The customer stays in chat, and your agent sees complete context.
Rep AI trains on your content and tone guidelines. You can review and adjust responses before launch to ensure it reflects your brand voice.
Yes. Rep AI connects to Shopify and retrieves live order status, cancellations, and address updates during the conversation
Unlike Zipchhat AI, Rep AI combines proactive sales engagement and shopper intelligence for customer support. It prevents drop-off and drives conversion, not just inbound support replies
It ingests your catalog, help center, FAQs, URLs, and uploaded files. You can also add or refine knowledge as new questions emerge.
Yes. Refund workflows and automation settings are configurable.
Chatbots are scripted and designed to be reactive. Rep AI support agent responds to real browsing behavior and buying signals, focusing on conversions and revenue, not just ticket replies.
No. Rep AI enhances your current UX. It appears only when helpful and matches your brand’s tone and CX guidelines.
Rep AI automates routine cases and connects to tools like Loop, Gorgias, and Recharge. For complex issues, it escalates with full context.
Yes. Rep AI answers product questions, compares options, recommends items, and guides shoppers to checkout inside the conversation.