Deliver enterprise-grade AI-assisted shopping experiences on Salesforce Commerce Cloud
Rep AI integrates with Salesforce Commerce Cloud to power personalized, AI-driven buying journeys across your storefront without adding operational overhead.
Salesforce Commerce Cloud is an enterprise ecommerce platform designed for large-scale, global brands. It offers advanced tools for merchandising, personalization, and omnichannel commerce. Brands use it to manage complex storefronts and deliver consistent customer experiences.
Personalization that actually converts
Enterprise commerce platforms like Salesforce Commerce Cloud offer scale, but often lack real-time, adaptive experiences. Rep AI brings dynamic, conversational personalization to every customer interaction.
How It Works
A shopper engages with Rep AI across your Salesforce Commerce Cloud storefront
Rep uses real-time inputs to understand needs, preferences, and buying stage
Products and recommendations are pulled dynamically from your catalog
Rep guides decisions while reducing friction across the journey
Use Cases
Deliver tailored experiences without relying on static rules or manual segmentation
Support longer, more nuanced buying processes with guided assistance
Answer questions and remove hesitation in real time
Deliver consistent experiences across large audiences without added overhead
Let AI guide every customer to the right product
Connect Rep AI with Salesforce Commerce Cloud to deliver personalized, high-converting experiences at scale.
Got questions?
Rep AI uses your Salesforce Commerce Cloud catalog and storefront data to deliver more personalized shopping experiences in real time. It helps shoppers discover relevant products faster based on their preferences, questions, and buying intent.
Yes. Rep AI is built to help enterprise ecommerce brands manage large or complex product catalogs with conversational product discovery. It makes it easier for shoppers to narrow options, compare products, and find the right fit faster.
Yes. Rep AI delivers real-time product recommendations on Salesforce Commerce Cloud based on shopper behavior, context, and intent. This helps create more relevant buying journeys and can improve ecommerce conversion.