How REP AI asks shoppers to rate the chat as it signs off
REP AI asks 'Was this conversation helpful?' in the same turn as its sign-off when a shopper says they're all set, and logs the answer whether it is tapped or typed. It runs in the chat widget only, once per conversation, and you can change the wording under Expert Zone > System Messages.
Chapters
Transcript
A routine shipping question
Nothing special about the conversation, a shipping question answered.
Rating rides with the sign-off
When the shopper says they're all set, the AI signs off, and the rating question rides along in the same turn. Tapping it is fine, and so is typing the answer. Either way, it is logged.
When the answer is no
A no is not a dead end. The AI apologizes, says it will be looked into, and offers to bring in a human.
Where it works
It is worth being precise about where this happens.
Common questions
Does REP AI collect CSAT ratings?
Yes. When a chat ends, the AI asks 'Was this conversation helpful?' with its sign-off and logs the answer whether tapped or typed; you track satisfaction in Rep Inbox analytics.
Does the REP AI rating question appear on WhatsApp or email?
No. It is chat widget only; email, helpdesk, Instagram, Facebook and WhatsApp conversations end without it.
Can I change the wording of the rating question?
Yes. The question and both reply labels are System Messages under Expert Zone > System Messages, and they follow your store's languages.
See it working on your own store.
