The AI commerce agent for sports and fitness brands
Sports and fitness buyers shop by goal, activity, skill level, body, schedule, environment, and performance needs. REP AI helps brands guide shoppers to the right products, bundles, sizes, and support answers across chat, email, social, and WhatsApp.
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One AI brain for sales and support
Sports and fitness shopping is highly situational. A runner needs the right shoe for mileage and terrain. REP AI gives performance brands one connected AI agent trained on the product knowledge, customer context, and support workflows that influence the sale.
Answers questions using your catalog, sizes, fit notes, materials, sport types, performance specs, equipment dimensions, compatibility details, bundles, subscriptions, promotions, and help docs.
Control tone, claims, escalation rules, and sensitive topics so your AI stays aligned with your brand and policies.
Use missed questions, conversation insights, and performance data to see which products need clearer guidance, which sizing questions slow shoppers down, which support issues repeat, and which buying moments lead to conversion.
It learns from your Shopify catalog, product pages, size guides, comparison guides, training content, equipment specs, warranty policies, shipping rules, return policies, subscription details, promotion details, and approved brand content.
Facebook Messenger, Instagram, and WhatsApp conversations can appear in REP Console’s Live Conversations view, so questions from athlete content, team campaigns, product drops, social proof, and web chat are not scattered across disconnected workflows.
Faster widget load speeds help shoppers get answers while they are comparing gear, checking size or compatibility, building a kit, or deciding whether to check out.
Help shoppers choose the right product based on their sport, training style, fitness goal, experience level, environment, or intended use.
Answer questions about sizing, fit, compression, support level, stretch, grip, cushioning, weight, durability, and how products perform during actual movement.
Help shoppers understand whether equipment fits their space, works with what they already own, supports their weight or training needs, or includes the right parts and accessories.
Support customers buying for a season, tournament, race, class, team, camp, or deadline-driven moment where timing, sizing, and availability matter.
Resolve common sports and fitness support issues like delayed orders, missing equipment parts, damaged items, warranty questions, wrong sizes, exchanges, returns, and replacement requests.
Help customers manage subscriptions, reorders, refills, replacement parts, recovery products, supplements, accessories, or training essentials they buy on a recurring basis.
Use the complementary item recommendations Sales Skill to recommend complete kits, accessories, replacement parts, training add-ons, recovery products, apparel pairings, or sport-specific bundles directly in the conversation.
Easily track revenue attribution from every conversation
Rep AI actively drives conversion from every conversation.
Support, sales, and merchandising work together in one flow.
From reactive support → autonomous execution
Rep AI doesn’t just respond, it takes action.
This is what an agentic system looks like in production.
One system for every support workflow
Your support operations shouldn’t live across disconnected tools. Neither should your team.
Rep AI gives you one enterprise ecommerce helpdesk software system for:
With one system managing enterprise support from resolution to handoff.
Strategic insights that drive action
Every interaction becomes usable data.
Beyond basic analytics, REP AI provides a feedback loop for growth.
One wellness-trained agent across every customer conversation
Web chat
Social
Product page widget
Fullscreen shopping assistant
Product discovery search widget
Proven impact for health and wellness brands
5x ROI
20% CVR
16% AOV
And set up takes just 6 clicks (which we do for you).
Got questions?
Sports and fitness purchases depend on goals, skill level, training style, body type, and intended use. Rep AI helps shoppers find products that match their specific needs with personalized recommendations and product guidance throughout the buying journey.
Yes. Rep AI uses your catalog, size guides, fit information, product specifications, and compatibility data to answer customer questions. This helps shoppers make more confident decisions while reducing sizing issues and support requests.
Most chatbots wait for shoppers to ask questions. Rep AI is different. It can proactively engage visitors, identify hesitation, recommend products, suggest bundles, and guide customers toward purchase. The platform unifies both revenue generation and customer service under a single OS.
No. Rep AI handles repetitive questions and routine support requests while helping shoppers find the right products faster. Complex situations can be routed to your team with full conversation context, allowing staff to focus on higher-value interactions.