Your most valuable growth data is hiding in conversations
REP AI turns live shopper interactions into structured, actionable intelligence. Identify buying friction, surface product gaps, and power smarter campaigns.
Most ecommerce decisions are made with incomplete data
You can see traffic. You can see conversions. But you can’t see hesitation.
- Traffic
- Conversion rate
- Revenue
- Bounce rate
- Top pages
- Competitor comparisons
- Fit concerns
- Price objections
- Confusion about policies
- Unanswered questions
- Chat logs
- Support inboxes
- DM threads
- Search queries
- Abandoned sessions
What happens when every conversation becomes structured intelligence?
REP AI is your live shopper intelligence system
Instead of treating conversations as support logs, REP captures patterns, categorizes buying signals, and transforms them into structured growth insights.
Every interaction becomes data you can act on.
How Rep AI works
The available chat type and search type that each shopper prefers — available in one place, all connected by the same AI brain.
Web chat, email, Instagram, Facebook, and WhatsApp flow into one unified system.
REP identifies conversation topics, recurring objections, competitor mentions, and missing knowledge gaps.
Drill into trends, compare topics, and understand what shoppers are struggling with before it impacts revenue.
Push structured conversation data directly into Klaviyo and other tools to power segmentation, messaging, and campaign optimization.
What becomes possible with structured shopper intelligence
See competitor mentions, price objections, sizing confusion, and product concerns in one place.
Use “Missing Information” alerts to identify exactly what shoppers asked that your AI couldn’t answer, and fix it immediately.
Segment Klaviyo audiences based on live conversation topics, not assumptions.
Understand not just where shoppers leave, but also why.
No more reading hundreds of transcripts. REP organizes and tags insights automatically.
The infrastructure behind REP’s insight layer
These are the systems turning live shopper interactions into structured, actionable growth signals.
REP automatically analyzes past conversations and surfaces recurring themes.
Define the topics that matter most to your business.
REP highlights unanswered shopper questions in real time.
Every conversation is linked to a shopper record.
Web chat, email, and social conversations feed into one dashboard.
REP analyzes conversation data to generate proactive growth recommendations.
Capture the signals behind conversion
Control how your helpdesk operates
REP is built with guardrails. Controlled by your team.
Multi-layer AI instructions (global, channel-specific, scenario-specific)
Sensitive-topic blocking (medical, political, regulatory)
Brand tone control
Full conversation visibility
AI answer explanations and override capability
SOC2-ready infrastructure
Works with the tools you already use
All data is consolidated within REP AI and seamlessly synced with Klaviyo. REP AI is also a plug-and-play integration with Gorgias.
When insight drives action, revenue follows
30%
50%
20x
More solutions to turn every step of the customer journey into growth
Turn your catalog, help center, and conversations into one intelligent support system
Turn every support request into resolution or the right next action
Turn every web chat, search, and shopper conversation into a guided buying experience
Got questions?
No. REP turns live shopper conversations into structured, categorized growth signals.
Instead of reviewing transcripts manually, REP automatically identifies recurring themes like competitor mentions, pricing objections, sizing confusion, product gaps, and drop-off reasons. Those signals are organized into dashboards and can sync into your marketing stack for action.
REP uses AI to analyze intent and categorize conversations based on patterns across thousands of interactions.
You can review surfaced topics, refine classifications, and define custom tracking themes to ensure the system aligns with your business priorities.
Yes. In addition to AI-discovered themes, you can create custom topics to monitor specific objections, campaign messaging, product issues, or competitor mentions.
This allows you to track exactly what matters to your team.
No. REP complements your existing analytics tools.
Traditional analytics show what happened. REP shows why it happened by structuring live qualitative shopper signals into usable data.
Post-purchase surveys capture feedback after conversion.
REP captures buying intent and hesitation signals in real time, during the decision process, including questions from shoppers who never convert.
That makes it a richer dataset for understanding friction and optimization opportunities.
Yes. REP syncs structured conversation topics directly into Klaviyo and integrates with your existing stack. This enables segmentation, campaign refinement, and personalized messaging based on real shopper behavior.
No. Insights are surfaced in a structured dashboard with topic tracking, filtering, and drill-down capabilities.
Ops, CX, growth, and marketing teams can use the data directly without manual tagging or data engineering.
REP identifies questions shoppers ask that the system cannot answer confidently. These are surfaced in a dedicated view, allowing you to close knowledge gaps quickly and improve both AI performance and website clarity.
Yes. REP operates within SOC2-ready infrastructure and gives you full visibility into every interaction. Data ownership remains with your brand.
An AI customer data platform analyzes shopper behavior and conversations on your Shopify store. It shows why visitors leave, what questions they ask, and what information your site is missing. You can then use these insights to improve UX, content, and conversions.