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News & product updates

REP AI new features
News & product updates
November 5, 2026

REP AI Product Updates: November 2026

REP AI new features
October 30, 2026
News & product updates

REP AI Product Updates: August to October 2026

What REP AI shipped August to October 2026: Rep Inbox, products and videos in DMs, photo questions, cart and order edits, Recharge and LoyaltyLion.

April 29, 2025
News & product updates

REP AI Named “Bot Solution Provider of the Year” at the 2025 RetailTech Breakthrough Awards

REP AI was named Overall Bot Solution Provider of the Year at the 2025 RetailTech Breakthrough Awards. Read the full announcement here.

March 27, 2025
News & product updates

Rep Product Updates March 2025

REP AI updates from March 2025, built around your feedback to help you work smarter, connect with customers better and drive more sales.

February 27, 2025
News & product updates

Introducing the New AI-Powered Product Finder: Context-Driven Discovery for Smarter Shopping

REP AI's AI Product Finder understands context, not just keywords, so shoppers get better results and you can customize the search experience.

February 18, 2025
News & product updates

Yoav Oz on Bringing In-Store Sales Tactics to eCommerce with REP AI | The AI Pressroom Exclusive Interview

In this interview, Yoav Oz explains the inspiration behind REP AI, its impact on conversions and satisfaction, and the future of AI in eCommerce.

January 24, 2025
News & product updates

January Product Updates at REP AI

January product updates from REP AI: new AI training tools, Freshdesk and Help Scout integrations, enhanced analytics and 24/7 support skills.

December 31, 2024
News & product updates

New Pricing for Maximum Flexibility: Sales, Support, or Both

Discover REP AI's new pricing structure that separates Sales and Support into tailored modules. Customize your plan or bundle both for flexibility.

December 9, 2024
News & product updates

REP AI Product Updates December 2024

REP AI product updates for December 2024, built for the holiday peak: the latest updates to improve your store's performance and customer experience.

November 13, 2024
News & product updates

Automate Address Changes for Faster, Better Service

REP AI automates customer address changes for faster service. Improves accuracy and reduces support team workload.

INVIROX
$500/day

“Since installing it, we've seen a steady increase in sales, with REP AI generating around $500 a day on its own... We're getting significantly fewer support tickets, customers are getting answers faster, and our overall website conversion rate has increased by tens of percent.”

Shopify App Store review
Shilav
12% of sales

“It answers sizing and product questions in Hebrew and English, jumps in when a shopper hesitates, and it's driven 12% of our assisted sales while cutting repetitive support tickets.”

Shopify App Store review
Couture Candy
↑ CVR

“It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time... we've seen a huge lift in engagement and conversions since installing it.”

Shopify App Store review
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Shopify App Store review

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.