January Product Updates at Rep AI
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Start the new year with smarter, faster, and more effective AI concierge updates. Keep your store ahead with refined conversations and seamless integrations. Explore now:
💬 AI Training and Conversation Management Tools
Enhance your AI interactions effortlessly with our new tools:
- Source: Instantly trace AI answers to your store’s content.
- Explanation: Understand the context and reasoning behind AI responses.
- Correct the AI: Provide feedback to refine and improve future interactions.
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Check Out the New Conversation Tools
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Streamline Support: Seamless Integration with Freshdesk and Help Scout
For Freshdesk or Help Scout customers, we’ve made it easier to manage support in one place. Handle chat support inquiries directly from your help desk panel, with conversations saved alongside tickets for a seamless workflow.
Connect New Integrations
📊 Track Conversations by Customer Type in Engagement Analytics
Track new and returning customer interactions in your Engagement Analytics panel for valuable insights to enhance engagement strategies.
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Check Out Your Customer Engagement
📦 Expand Beyond Sales with Support Skills for 24/7 Excellence
Combine Rep AI’s Support and Sales Skills to create a 24/7 AI concierge that meets customer needs effortlessly. Delight shoppers, boost repeat business, and keep your team focused. It’s seamless, effective, and beneficial for everyone! Try Support Skills in a simulation before going live.
Try Support Skills
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Want to see what your store would do with Rep?
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