REP AI January Product Updates: AI, Tools, Integrations

Start the new year with smarter, faster, and more effective AI concierge updates. Keep your store ahead with refined conversations and seamless integrations. Explore now:

💬 AI Training and Conversation Management Tools

Enhance your AI interactions effortlessly with our new tools:

Source: Instantly trace AI answers to your store’s content.
Explanation: Understand the context and reasoning behind AI responses.
Correct the AI: Provide feedback to refine and improve future interactions.

A computer screen displays a conversation between a user and an AI Concierge. The chat mentions checking availability, package labels, and rescheduling. Various icons and options like correct AI and report a problem are visible, along with Shopify integration, a calendar, and location info.

Check Out the New Conversation Tools

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Streamline Support: Seamless Integration with Freshdesk and Help Scout

For Freshdesk or Help Scout customers, we’ve made it easier to manage support in one place. Handle chat support inquiries directly from your help desk panel, with conversations saved alongside tickets for a seamless workflow.

Connect New Integrations

📊 Track Conversations by Customer Type in Engagement Analytics

Track new and returning customer interactions in your Engagement Analytics panel for valuable insights to enhance engagement strategies.

Dashboard showcasing engagement metrics, including various charts and statistics. A prominent red arrow points to the Engagement rate from proactive Shopify approach section, which displays a 4.90% rate.

Check Out Your Customer Engagement

📦 Expand Beyond Sales with Support Skills for 24/7 Excellence

Combine REP AI’s Support and Sales Skills to create a 24/7 AI concierge that meets customer needs effortlessly. Delight shoppers, boost repeat business, and keep your team focused. It’s seamless, effective, and beneficial for everyone! Try Support Skills in a simulation before going live.