As the year draws to a close and the holiday shopping frenzy reaches its peak, we're excited to equip you with the ultimate toolkit for success. Discover our latest, updates designed to supercharge your store's performance and elevate your customer experience to new heights. Here's what's fresh:

New Omnisend power-up to accelerate your list building!

If you are an Omnisend customer, you will be able to automatically sends all new subscribers collected through Rep directly to your Omnisend account. Stay organize with your marketing efforts and ensure your email marketing efforts run effortlessly.

Connect Omnisend in Integrations

New Mailchimp power-up to improve your marketing efforts!

If you are a Mailchimp customer, all new subscribers collected through Rep will automatically be added to your Mailchimp database in addition to attributes from the conversation. This will enable you to build lists based on these attributions and skyrocket your marketing actions.

Connect Mailchimp in Integrations

📍 New Support Agent: Change Order Address

We’ve added a new agent to the AI Support Skills suite: Address Change!
Once activated, this skill enables your shoppers to update their order address directly within the chat, following your policy. From street names to postal codes, it handles real-time confirmation and error resolution, empowering your support team to provide fast, accurate assistance while giving customers greater control over their orders.

Activate Change Order Address

ℹ️ Unified Knowledge Base

To simplify your admin console experience, we’ve consolidated the File Sources, URL Sources, and Custom FAQs screens into a single, streamlined Knowledge Base screen.

Managing your resources has never been easier!

Check Out Your Knowledge Base

💬 Filter By Social Conversations

If you’ve enabled Rep for Meta (Facebook and Instagram), you can now filter conversations originating from these social networks directly in the conversation section.
This update helps you better understand the flow of these interactions, track their results, and optimize for the best outcomes.

Did not activate reply in social DMs yet? Get Started

Start Filtering Conversations

Get Creative with Custom Product Groups

You can now create custom product groups independent of Shopify’s grouping system.
This feature gives you more flexibility to promote specific products based on conversations and campaigns, ensuring shoppers see the right products tailored to their interests and needs.

Check out your Proactive Sales Skills

Insight Corner

Discover the invaluable wisdom and transformative experiences shared by our customers on their AI journey. Dive in and explore:

At SNOW customer experience isn’t just about solving issues—it’s about building relationships and driving meaningful growth. In our recent webinar, Thomas McCray, VP of Customer Experience, shared insights on innovative customer strategies, from scaling challenges to human-like AI integration, offering actionable tips for DTC brands.

Watch The Webinar On-Demand

Dive into this insightful webinar where Jonathan Levine brings his expert insights on propelling eCommerce brands growth. Discover innovative strategies to shatter growth barriers, enhance acquisition channels, refine your brand's voice, and harness cutting-edge technology for more informed decision-making.

Watch The Webinar On-Demand

“Rep AI cuts back on our customer service team’s headaches and makes shopping more efficient for our customers.” shares Donna Mai Lavatai York, eCommerce Manager, Scrub Pro Uniforms about their experience. Armed with actionable insights and unparalleled support, Scrub Pro Uniforms not only stayed ahead—they surged past the competition with Rep AI.

Discover The Full Story

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