June 2023 Product News at Rep AI: Self-serve is here, unleash your voice & tone, and more
Welcome to Rep's monthly product newsletter. We've got some great news to share. Let's get into it.
Self-serve is here
Remember the old days (like one month ago) when setup and onboarding would take a few days, and we did our best to take care of everything for you? With Generative AI (aka ChatGPT), now that only takes 10-15 minutes tops.
Some highlights:
- The AI will now read and scan your website on a regular cadence, so your concierge will always be up-to-date
- During onboarding, you'll be asked for your brand's voice and tone — funny? Irreverent? Silly? Serious? Casual? Just put it in.
- Brand your chat interface — color palette, avatar name, and image
- Up and running in 10-15 minutes
Rep Onboarding Example
I want to highlight one thing in particular in the video. When it comes to your voice and tone, feel free to add more words to describe it. Shauli was just demonstrating the feature for brevity's sake. Feel free to experiment with it.
Remember: AI will (mostly) be amazing, but for those times where it acts a bit wonky, please don't hesitate to reach out. We'd love to get your feedback and, if necessary, fix things right away. So thank you in advance for sharing your feedback.
New features
May was a crazy month, but we're almost through it. Here's what's been delivered so far:
- Multi-language support (you can write your question in Spanish, but it will answer in English -- we'll add the ability to answer in Spanish soon)
- AI can now read and scan your website to stay up to date
- As a result, the AI can answer questions using that information
- The self-serve platform (in beta)
There are more features on the horizon, but just to give you a taste:
- More context aware AI (for example, getting better at knowing where the customer is and responding more conversationally)
- AI product tagging
- FAQ Suggestions from ChatGPT
And more to come.
Rep Rebrand is complete
Our brand promise
We still have a few web pages to update, but things are looking great. What do you think? Would love to hear back.
Until next month,
Team Rep
More from REP AI
AI Shopping Assistant: How It Guides Ecommerce Shoppers in 2026
When a shopper hesitates, timely guidance can help them decide what to explore next. An ai shopping assistant can answer product questions, narrow choices, and guide product discovery without taking control of checkout. Shoppers get help comparing options, while still making the purchase decision th...
Benefits of Agentic Commerce: How AI Can Help Brands Sell and Serve Better
When a shopper hesitates, a useful answer can turn a moment of uncertainty into a chance to help, rather than a sale lost or a question left unanswered. The benefits of agentic commerce come from connecting shopper intent with timely action, then learning from those interactions to improve sales gui...
Want to see what your store would do with Rep?
Run your real Shopify catalog through the simulator before you commit to anything. No sales call required.
