REP AI Product Updates - September 2024: New Features to Boost Your Store's Performance
We’re thrilled to share some powerful new updates to help you optimize your store’s performance and provide an even better experience for your customers. Here’s what’s new:
Unlock Drop-off Insights
Gain clarity into the exact moments when potential sales drop off, and discover actionable insights to improve your conversion rates. This tool identifies why shoppers might be leaving, whether it’s due to pricing, product availability, or a complex checkout process. View this new feature under the Insights tab.
Tailored Performance Boosts
We’re helping you continuously improve by offering AI-driven suggestions based on ongoing customer interactions. These tips are clear, actionable, and designed to ensure you don’t miss out on opportunities to enhance your store’s performance.
Complete Support Visibility
We’ve enhanced visibility into your support performance. Now you can easily track support-related metrics like customer requests fulfilled, issues resolved by AI, conversations transferred to humans, and more. Press any graph to explore the details of individual conversations and better understand your support effectiveness with REP.
Spot and Improve Unhelpful Interactions
Understand which conversations your shoppers found unhelpful. This new tag helps you pinpoint interactions that didn’t meet expectations, allowing you to improve customer support by retraining your AI and adding relevant information. Simply dive into these conversations to make the necessary adjustments.
Check Your Unhelpful Questions
We hope you'll quickly make use of all the great new features. If you have any questions, please feel free to reach out to support@hellorep.ai or visit our Help Center.
More from REP AI
Optimizing Digital Ecosystem with AI: Examples for Modern DTC Brands
Your current tech stack is likely working against you. With average cart abandonment rates hovering at 70.22 percent, most brands leak revenue through the gaps in a fragmented digital architecture. Optimizing digital ecosystem with AI isn't about adding another reactive chatbot to your helpdesk. It'...
Shopify AI Support Integration: The 2026 Guide to Agentic Commerce
Industry estimates suggest that poor customer service results in an estimated $3.7 trillion in lost revenue globally every year. For Shopify merchants, this loss often happens in the silence between a customer's question and a human agent's delayed response. You already know that legacy, reactive he...
AI for Digital Commerce: 2026 Guide to Agentic Commerce
Gartner predicts that AI agent machine customers will replace 20% of interactions at digital storefronts by 2028. This shift represents a $300 billion to $500 billion market for agentic commerce by the end of the decade. Most brands still struggle with a structural divide between sales and support....
Want to see what your store would do with Rep?
Run your real Shopify catalog through the simulator before you commit to anything. No sales call required.
