Rep Product Updates March 2025
.png)
We've been listening closely to your feedback and making updates to help you work smarter, connect with customers better, and drive more sales. Here’s what’s new this March:
❤️ Emotional Analysis:
Understand Your Shoppers' State of Mind
You can now review your visitors' emotional state as analyzed by the AI when they enter the chat. Emotions like excitement, frustration, anticipation, doubt, and more are identified, allowing you to review conversations and pinpoint areas for improvement or enhancement on your website. This level of personalization boosts engagement and conversions.
View Emotional Insights
.jpeg)
🖇️ New Kustomer Integration: Seamlessly Hand Off to Human Support
For Kustomer users, you can now effortlessly transfer conversations that require human intervention. The integration provides a complete conversation summary, allowing your team to pick up right where the AI left off for smooth and efficient support.
Enable Kustomer Integration
📣 “Promoted” Products for Better Recommendations
Easily mark products in your catalog to boost their visibility through AI recommendations. Increase sales effortlessly as the AI highlights your top sellers.
.png)
Start Promoting Products
✔️ Resolved Missing Information
Your new secret weapon for streamlined website optimization. Every task your team completes and addresses will now be effortlessly organized, empowering you to manage your workflow with unmatched efficiency.
.png)
Resolve Missing Information
💬 XL Chat Button for Better Visibility
You asked, and we delivered! The new XL chat button is now available in the chat widget settings, making it even easier for your customers to start conversations.
.png)
Try the XL Button
🔍 New AI Product Finder: The Ultimate Sales Assistant
Say goodbye to irrelevant search results and hello to smarter, context-driven product discovery. The AI Concierge understands your shoppers' needs, delivering the most relevant products instantly, without overwhelming them.
The new search capability is already fully optimized and customizable, but the AI Product Finder lets you adjust results and follow-up queries for a seamless shopping experience.
Check Out AI Product Finder
More from REP AI
AI for Cross-Selling & Upselling: 2026 Revenue Guide
Amazon attributes 35% of its total revenue to its recommendation engine, yet most mid-market brands still rely on static widgets that shoppers simply ignore. If you aren't using sophisticated AI for cross-selling and upselling, you're leaving a massive portion of your potential Average Order Value o...
Improving Customer Lifetime Value with AI: The 2026 Guide to Agentic Commerce
Acquiring a new customer is up to 25 times more expensive than retaining an existing one, yet most brands still treat support as a cost center rather than a sales engine. When rising acquisition costs make first-time orders unprofitable, relying on reactive helpdesks is a strategy for stagnation. Gr...
Predictive AI for Customer Churn: Rescuing Revenue in the Agentic Commerce Era
Your helpdesk is likely a graveyard for lost revenue. Most brands wait for a customer to open a ticket before they act, but by then, the relationship is often already over. You've spent heavily on acquisition only to watch high cart abandonment rates eat your margins. It's frustrating to see rising...
Want to see what your store would do with Rep?
Run your real Shopify catalog through the simulator before you commit to anything. No sales call required.
