Full-Time & Remote

Senior Product Manager

Rep AI builds an AI-powered sales assistant for e-commerce brands, helping merchants increase conversion, AOV, and customer satisfaction through proactive, intelligent conversations. We work with fast-growing DTC brands and are expanding beyond Shopify into a platform + SDK that can support any commerce stack.

We’re a Series A company with strong traction, scaling our product, customers, and team in the US.

We’re looking for a Senior Product Manager to own core product areas end-to-end, from discovery to delivery and iteration. This is a high-impact, hands-on role working directly with engineering, design, AI/ML, sales, and customer success.

You’ll be responsible for turning customer problems and business goals into clear product strategy, roadmap, and execution — especially in areas like:

AI-driven conversations & automation
Merchant configuration & onboarding
Analytics, insights, and ROI visibility
Platform/SDK expansion beyond Shopify

This role is ideal for someone who thrives in early-stage, high-ownership environments and wants to shape a category-defining AI product.

Fluent English level

Critical thinker and problem-solving skills

Good time-management skills

Great interpersonal and communication skills

Team player

Responsibilities

Product Strategy & Discovery

Own and evolve product strategy for key domains (AI assistant behavior, merchant tools, platform/SDK, analytics)
Translate company goals (ARR, expansion, retention) into clear product initiatives
Deeply understand merchants, shoppers, and internal stakeholders through research, data, and direct customer interaction
Identify and validate opportunities using qualitative and quantitative insights

Roadmap & Execution

Define product requirements, user stories, and success metrics
Prioritize ruthlessly in a fast-moving environment with limited resources
Partner closely with engineering to ship high-quality features quickly
Drive cross-functional alignment across engineering, design, sales, CS, and marketing
Own launches, rollout plans, and post-launch measurement

AI & Platform Focus

Work with AI/ML teams to define product requirements for conversational AI, automation, and personalization
Balance AI capabilities with UX clarity, merchant control, and trust
Lead product decisions around:
Proactive AI triggers (on-site behavior, cart state, intent)
AI configuration & guardrails for brands
SDKs, APIs, and extensibility for non-Shopify platforms

Metrics & Impact

Define and track product success metrics (conversion lift, AOV, engagement, retention)
Use data to inform decisions and iterate quickly
Clearly communicate tradeoffs and outcomes to leadership

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What we're looking for:

Must-Have

5–8+ years of product management experience, ideally in B2B SaaS
Experience owning complex products end-to-end (not just features)
Strong product sense: ability to simplify complexity and focus on real customer value
Proven ability to work closely with engineering teams and ship continuously
Excellent communication skills — written, verbal, and cross-functional
Comfort operating with ambiguity and high ownership