Rep AI + Claude: the Rep AI MCP server
Connect Rep AI to Claude through the Rep AI MCP server. Ask Claude about your store's conversations and results in plain language, and approve its suggested changes before anything applies.
Claude is an AI assistant made by Anthropic. The Rep AI MCP server gives Claude a secure, permissioned way to read your Rep AI data and to propose changes for you to approve.
Ask questions, approve changes
Ask Claude what shoppers asked about most this week, or why conversations escalated. When Claude suggests a change to your AI instructions, FAQs or skill instructions, nothing changes until you approve it, and every change is recorded in your audit log.
How It Works
Here is what happens from the first message to the moment your team takes over.
Add the Rep AI connector to Claude and sign in to your Rep AI account
Ask Claude about your store's conversations, topics and results
Claude proposes changes to instructions or FAQs where it sees a gap
You approve each change before it applies, and it is logged
Use Cases
Ask Claude for the topics, escalations and gaps from the past week.
Turn a missing answer into an FAQ suggestion you can approve.
Changes are proposals until you approve them.
The audit log shows what changed and when.
Bring your Rep AI data into Claude
Connect the Rep AI MCP server and start with your own store's questions.
Got questions?
It is a connector that lets Claude read your Rep AI data and propose changes, using the Model Context Protocol (MCP).
No. Claude can propose changes to AI instructions, FAQs and skill instructions, and they apply only after you approve them. Approved changes are recorded in the audit log.
The Rep AI help center article "Ask Claude About Your Store: Connect Rep AI to Claude" walks through connecting.
