Rep AI + ShipStation integration
Rep AI connects to ShipStation, so the AI can answer "where is my order?" and other shipping questions with your fulfilment data instead of sending shoppers to a ticket.
ShipStation helps ecommerce brands manage shipping and fulfilment. With Rep AI connected, shipping questions are answered in the conversation.
Answer "where is my order?" instantly
Order status questions are among the most common support requests. Rep AI uses ShipStation data to answer them in chat, any time of day.
How It Works
Here is what happens from the first message to the moment your team takes over.
Add ShipStation in the Rep AI Console
"Where is my order?" in web chat, email or a social DM
Rep AI uses ShipStation data to find the shipping details
No ticket, no waiting for an agent
Use Cases
Order status questions are answered before they reach your team.
Shoppers get shipping updates at any hour.
The same answer on web chat, email, Instagram, Facebook and WhatsApp.
Lost or damaged parcels go to your team with the conversation attached.
Answer shipping questions without a ticket
Connect ShipStation and start your 14-day free trial, no credit card required.
Got questions?
It lets Rep AI use your ShipStation shipping data to answer order and delivery questions in chat.
Rep AI answers on web chat, email, Instagram, Facebook and WhatsApp.
Rep AI hands the conversation to your team with the full history attached.
