How REP AI learns from your helpdesk tickets every night
Every night, REP AI reads the tickets your team resolved in your connected helpdesk and drafts answers to the questions your AI is still missing. Drafts wait in Missing information › Drafts ready, keep the policy but drop customer details, and nothing reaches shoppers until you approve it.
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Transcript
Learning from your team
Every ticket your team resolves holds an answer the next shopper will need. Each night, REP reads the tickets your team closed and looks for answers to the questions your AI is still missing.
Policy kept, details dropped
It keeps the policy and drops the customer. No order numbers, no names, only the part that's true for every shopper.
Drafts in Missing information
The draft waits in Missing information, in your team's own words, next to the ticket it came from.
You approve, AI answers
Nothing reaches shoppers until you approve it. And approving takes seconds because your agent already wrote the answer. So the next shopper who asks gets the answer from your AI, not from your team.
Always on
There's nothing to turn on. If your helpdesk is connected, it's already learning.
Common questions
Can REP AI learn from my agents' helpdesk answers?
Yes. Every night it reads the tickets your team resolved and drafts answers for questions your AI is still missing, keeping the policy and dropping customer details.
Will REP AI publish these answers without my approval?
No. Drafts wait in Missing information, and nothing reaches shoppers until you approve it.
Do I need to turn self-training on?
No. There's no toggle: if your helpdesk is connected, it's already learning. The video shows it with Gorgias.
See it working on your own store.
