Ask Claude about your store's shoppers with REP AI and MCP
With REP AI's MCP connection, Claude reads your store's conversations, ranks what shoppers complained about and proposes an exact fix to your AI instructions. Claude can't change your AI on its own: your yes applies that one edit, it is logged in Settings > Audit Log under your name and the app it came through, and Revert puts the old text back.
Chapters
Transcript
Ask Claude about shoppers
Claude reads your store's conversations through REP's connection. So the ranking comes from what shoppers actually told your AI. Claude can't change your AI on its own.
Claude proposes one edit
It proposes one exact edit, the current text and the new text, side by side.
Approve to apply
A yes applies that one proposal once. Shoppers get the new answer on their next message and nothing else in your setup moves. Every change lands in the audit log under the name of the person who approved it and
Audit log and revert
the app it came through. If a fix turns out wrong, revert puts the old text back and shoppers get it on their very next message.
Common questions
Can Claude connect to REP AI?
Yes. Through the REP AI MCP server, Claude can read your store's conversations and results and suggest changes to AI instructions and FAQs that apply only after you approve them.
Can Claude change my REP AI setup without approval?
No. Claude proposes one exact edit with the current and new text side by side, and only your yes applies it.
How do I undo a change made through Claude?
Open Settings > Audit Log, where each change is listed under the approver's name and the app it came through, and click Revert to put the old text back.
See it working on your own store.
