REP AI order emails now link to the conversation behind them
When REP AI takes action on an order, the email it sends you links to the conversation behind it, so the reason for the action is one click away. The link sits with the order details on every email about an AI order action, such as cancellations, address changes and damaged-order refunds, and it's left out rather than sent broken when there's no conversation to show.
Chapters
Transcript
The link in the order email
When REP takes action on an order, the email it sends you carries the conversation behind it. The link sits with the order details, so the reason behind the action is one click away.
Opens the exact chat
It opens the exact chat, what the shopper asked, and what the AI said before it acted. REP saves the conversation before the email goes out, so the link works the moment it arrives.
On every AI order email
Every email about an action the AI took on an order carries the same line. If there's no conversation to show, the line is left out, never sent broken.
Common questions
Can I see why REP AI cancelled or changed an order?
Yes. The email REP AI sends you about the action links to the exact conversation: what the shopper asked and what the AI said before it acted.
Which REP AI emails include the conversation link?
Every email about an action the AI took on an order; the video shows cancellations, address changes, and damaged-order refunds, replacements and store credit.
What if there is no conversation behind the action?
Then the line is left out of the email, never sent as a broken link.
See it working on your own store.
