How REP AI sends damaged-order claims straight to your team
REP AI can handle a damaged-order report by doing the legwork, confirming the order and checking a photo, then handing one complete ticket to your team without promising any particular fix. Choose Forward collected info to support team as the outcome in the Damaged order skill, and the ticket lands in your helpdesk, such as Zendesk, Gorgias, Help Scout, Richpanel or Freshdesk.
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Transcript
Your team decides the remedy
For many stores, a damage claim is a judgment call, re-shipping, exceptions, a manual exchange. With this outcome, the AI does the legwork, and the decision stays with your team.
Order and photo checked
The shopper reports it in the chat, and the AI confirms the order with two details before sharing anything. It asks for a photo, and checks the damage really shows on the item that was ordered. Then it opens a ticket, and tells the shopper a person will follow up without promising any particular fix.
Everything in one ticket
Your agent gets one ticket, a one-line summary of what broke, the photo, and the order number. The conversation comes along too, so nobody has to ask the shopper twice.
Common questions
Can REP AI handle damaged-order claims without promising a refund?
Yes. With the Forward collected info to support team outcome, it collects the details and a photo, opens a ticket and tells the shopper a person will follow up, without promising any particular fix.
What does my team get when REP AI forwards a damaged order?
One ticket with a one-line summary of what broke, the photo, the order number and the conversation.
Which helpdesks receive REP AI's damaged-order tickets?
The video shows the same ticket in Zendesk, Gorgias, Help Scout, Richpanel or Freshdesk.
See it working on your own store.
