How REP AI nudges Shopify carts over the free shipping threshold
REP AI checks the cart against your store's free-shipping amount, and once the cart is halfway there it names the exact gap and suggests products that close it. Turn it on in AI Sales > Sales Skills > Free-Shipping Threshold Nudge; it works in web chat only, fills in each country's amount from Shopify, and nudges once per visit.
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Short of free shipping
Most shoppers never do that math, so they check out a few dollars short and pay for shipping anyway. The moment an item lands in the cart, REP checks the total against the store's free shipping threshold.
One item closes the gap
The amounts come from the store, not the AI, and every item it offers closes the gap. One tap and the cart clears the line. If the shopper keeps chatting, REP works from the new total.
How it decides
REP reads each country's free shipping rate from Shopify, so there is nothing to type in twice. It waits until the cart is at least halfway there, so the offer always feels within reach. It starts switched off, so you decide when it begins nudging.
Common questions
Can REP AI tell shoppers how close they are to free shipping?
Yes. Once the cart is halfway to your free-shipping amount, REP AI names the exact gap in the chat and suggests 1 to 3 products that close it, once per visit.
Where do I turn on the free-shipping nudge in REP AI?
In AI Sales > Sales Skills > Free-Shipping Threshold Nudge. It works in web chat only and needs the Sales Skills add-on.
Why does the nudge show a different free-shipping amount than my checkout?
It reads your store's main Shopify shipping settings, so stores that set shipping per market can see a different amount; you can edit the amounts in the skill. Stores connected before October 26 need to click Reconnect Shopify in the skill or type the amounts by hand.
See it working on your own store.
