How REP AI tells you when an integration like Gorgias breaks
REP AI checks whether each connected integration's calls are actually getting through and flags the tile when one breaks, for example when Gorgias rejects its credentials. The account admin gets one email with a reconnect link, the integration page explains what broke and how to fix it, and the warning clears on its own once a call succeeds.
Chapters
Transcript
Health on every integration
Each connected integration reports whether its calls are actually getting through, not just whether it's switched on.
The tile flips, admin emailed
When Gorgias rejects REP's credentials, the tile flips. A slow or busy moment on their side doesn't count. The account admin gets one email when it breaks, so a team that never opens the Console still finds out.
What broke and the fix
The page spells out the cost. Shoppers who ask for a human still get through, but as plain email, with nothing tying them back to the chat. Then it says why, in plain words and what fixes it.
Reconnect and auto-clear
Reconnecting re-authorizes REP with fresh credentials, nothing is disconnected along the way. And if the provider recovers on its own, the next call that gets through clears the warning automatically.
Common questions
Will REP AI tell me if my Gorgias integration stops working?
Yes. The integration tile flips to Needs attention when Gorgias rejects REP's credentials, and the account admin gets one email with a reconnect link.
Do I lose my settings when I reconnect an integration?
No. Reconnecting re-authorizes REP with fresh credentials, your settings are kept and nothing is disconnected along the way.
Do I need to dismiss the integration warning?
No. If the provider recovers on its own, the next call that gets through clears the warning automatically.
See it working on your own store.
