How REP AI shows live Instagram, Messenger and WhatsApp chats
REP AI's live conversations show where each Instagram, Messenger and WhatsApp chat stands: the shopper is writing, has gone quiet, or the AI already handled it. They sit in Console > Conversations, where a chat stays in the live box for an hour after the shopper's last message and you can reply from any conversation within Meta's 24-hour window.
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Transcript
Where each live chat stands
On Instagram, Messenger and WhatsApp, each live row tells you where the chat stands, the shopper is writing, has gone quiet, or the AI already handled it.
An hour in the live box
A chat stays in the box for an hour after the shopper's last message. AI replies and check-ins don't keep it there.
Reply and take over
Leaving the box doesn't end the conversation. Meta lets you answer for 24 hours after the shopper's last message, from any conversation in the list. Once you reply, the AI stays out of that chat until you press End conversation.
After the 24-hour window
After that, Instagram won't take a reply until the shopper writes again, so the reply box says that up front instead of letting a message fail.
Common questions
Can I take over an Instagram DM from REP AI?
Yes. Reply from the conversation in Console > Conversations and the AI stays out of that chat until you press End conversation.
How long can I reply to a shopper's Instagram DM?
Meta lets you answer for 24 hours after the shopper's last message; after that the reply box tells you Instagram won't take a reply until the shopper writes again.
How long does a chat stay in the live box?
An hour after the shopper's last message; AI replies and check-ins don't keep it there.
See it working on your own store.
