Can REP AI answer LoyaltyLion points questions? Yes, in chat
Yes, REP AI answers shoppers' questions about their LoyaltyLion points balance, tier and what their points are worth, reading their real LoyaltyLion account at conversation time. Connect it under Settings > Integrations > LoyaltyLion and set what one point is worth; shoppers are matched by email, and one loyalty program is connected at a time.
Chapters
Transcript
Points and tier in chat
A shopper asks about their loyalty balance and REP answers from their real LoyaltyLion account. Tier questions land the same way, one record, read at conversation time.
Set what a point is worth
LoyaltyLion doesn't hand over currency value, so the merchant sets the rate here. Leave it blank and the AI still talks points, it just never invents a rate.
Two things to know
So a merchant on Yotpo switches rather than adds, and an anonymous visitor gets no balance.
Common questions
Does REP AI integrate with LoyaltyLion?
Yes. Shoppers can ask about their points balance, tier and what their points are worth, and REP answers from their LoyaltyLion account, read-only.
Can I connect LoyaltyLion and Yotpo Loyalty to REP AI at the same time?
No. One loyalty program is connected at a time, so LoyaltyLion takes the slot from Yotpo, Smile or Okendo.
Why doesn't REP AI give a points balance to some shoppers?
Shoppers are matched by email, so with no email on file, such as an anonymous visitor, no balance is given.
See it working on your own store.
