Can REP AI change a Shopify order? Size and color swaps in chat
Yes, REP AI can swap the size or color of an item on a Shopify order that hasn't shipped, offering only in-stock variants and changing nothing until the shopper confirms. Turn it on under Support Skills > Modify order, where you set the time window and the refund cap; pricier swaps always go to your team and the AI never asks for payment.
Chapters
Transcript
Order checked first
REP finds the order first and makes sure it's the right item. Only something that hasn't shipped yet can be changed.
In-stock options only
The choices come live from the store, the same product, in stock right now, and inside the merchant's price rules.
Nothing changes without a yes
That yes is checked in code, not left to the AI's judgment. So an order is never changed on a guess.
Edited in Shopify
The edit lands on the Shopify order itself. The old one goes back to stock and a note records what REP changed. Merchants set the time window and the refund cap.
Your rules and limits
A pricier swap always goes to the team, the AI never asks for payment.
Common questions
Can REP AI let shoppers change the size on their order?
Yes, before the item ships. It offers only in-stock variants of the same product and changes the Shopify order after the shopper confirms.
What if the new size or color costs more?
REP AI makes no change and hands the request to your team; it never asks a shopper for payment. A cheaper swap can be refunded automatically up to a cap you set.
Where do I turn on order changes in REP AI?
Under Support Skills > Modify order. It is off by default and needs order-editing permission.
See it working on your own store.
