Can REP AI read photos and PDFs sent in Instagram and Messenger?
Yes, REP AI reads the photos and files shoppers send in Instagram, Messenger and WhatsApp DMs, looking at the image itself and reading PDFs as text. A photo, a file and a caption sent together are answered as one question, PDFs are read up to the first 30 pages, and up to 10 attachments are kept per conversation, with nothing to switch on.
Chapters
Transcript
Photo, PDF and text together
Messenger delivers a photo, a file and a caption as separate pieces. REP waits a moment, then reads them as one question.
It reads both files
The photo goes to the model as an image, so it sees the crack itself. The invoice is read as text, and that's where the order number comes from.
One reply, then handoff
One answer covers both files. And if the team steps in, the photo and the invoice travel with the conversation. So nobody asks for them twice.
It remembers attachments
Later in the conversation, it still knows what was in that invoice.
Common questions
Can REP AI see photos shoppers send on Instagram or Messenger?
Yes. The photo goes to the model as an image, so it sees what's in it, like the crack in a mug.
Does REP AI read PDF attachments in DMs?
Yes. PDFs are read as text, up to the first 30 pages, which is how it picks up an order number from an invoice.
Do I need to switch on attachment reading for WhatsApp?
No. The video says it is live on Instagram, Messenger and WhatsApp with nothing to switch on.
See it working on your own store.
