How REP AI recommends products in Instagram and Messenger DMs
REP AI runs your product finder inside Instagram and Facebook Messenger DMs, asking the same qualifying questions as on your storefront and sending back a carousel of matching products. Shoppers tap options to narrow down, get up to ten product cards from your own catalog, and one tap opens the product page on your store, where the chat carries on.
Chapters
Transcript
Qualifying questions in the DM
On Instagram and Messenger, REP now shops the way it does on your site. It asks the same qualifying questions the finder asks on your storefront, as tappable options. One tap and it narrows.
A real product carousel
Matches come back as a real carousel, picture, name, price. Up to ten of them, straight from your own catalog.
From card to product page
Tapping a card opens the product page on your store, and the conversation picks up right there in the chat window.
The thread in your Console
Your side of it is already written down. The products it recommended replay, right there in the thread. And the timeline shows which one they opened, with the ticket marked "resolved" by the AI. Live now on Instagram and Facebook Messenger.
Common questions
Can REP AI show products inside Instagram DMs?
Yes. REP AI sends a product carousel with picture, name and price, up to ten products from your own catalog, in Instagram and Facebook Messenger DMs.
What happens when a shopper taps a product card?
It opens the product page on your store and the conversation picks up in the chat window there, and the Console shows which product they opened.
Does the product carousel work on WhatsApp?
Not yet. The changelog says product carousels are live on Instagram and Messenger, with WhatsApp to follow.
See it working on your own store.
