How REP AI's Rep Inbox shows shared Instagram posts and Reels
When a shopper shares an Instagram Reel or post in a DM, REP AI's Rep Inbox shows it as a card with the preview, the caption and, for your own posts, a link that opens it on Instagram. Posts from other accounts still show their picture and caption but no link, because Meta only gives the link for your own posts, and nothing is copied since every picture loads from Instagram.
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Transcript
Shared Reel as a card
When a shopper shares a reel in an Instagram message, your team sees what it is at a glance. The preview, the caption, and a link that opens it on Instagram.
Your own posts
So an agent answers about the right product without asking what was sent. Posts from your own feed get the same card.
Another account's post
A post from another account still shows its picture and caption. Meta only gives the link for your own posts, and nothing is copied. Every picture loads from Instagram.
Common questions
Can my team see which Instagram post or Reel a shopper shared?
Yes. Rep Inbox shows a shared Reel or post as a card with its preview and caption, so an agent can answer without asking what was sent.
Why do some shared posts have no Open on Instagram link?
Meta only gives the link for your own posts. Posts from other accounts still show their picture and caption.
Does REP AI store copies of shared Instagram images?
No. Nothing is copied; every picture loads from Instagram.
See it working on your own store.
