Can REP AI answer WhatsApp voice notes? Yes, in text
Yes, REP AI answers WhatsApp voice notes: REP turns the shopper's voice note into words and replies in text in the same chat. It also works on Instagram and Messenger, and the note plays back in the Console conversation with the shopper's words under it.
Chapters
Transcript
Shopper sends a voice note
On WhatsApp, plenty of shoppers would rather talk than type. "Hi, where's my order? 5208. It was due Monday."
REP answers in text
REP turns the voice note into words and answers them like any typed question, in text, in the same chat.
The note in the Console
The note stays in the conversation, with the words REP worked from right under it. "Hi, where's my order? 5208. It was due Monday."
Common questions
Can REP AI understand voice notes on WhatsApp?
Yes. REP turns the shopper's voice note into words and answers it like any typed question, in text, in the same chat.
Does it work on Instagram and Messenger too?
Yes. The video's end card says voice notes are also handled on Instagram and Messenger.
Can my team hear the original voice note?
Yes. The note plays back in the Console conversation, with the words REP worked from shown right under it.
See it working on your own store.
