New Feature: Real-Time Assistance

Real-Time Assistance

We just released Live Chat Drop-In last April (see the above screenshot), in case you want to hop into a chat with someone while they're shopping.

By the way, you also DO NOT need any of the following integrations to drop into live chats:

• Gorgias
• Zendesk
• Richpanel

Again, you don’t need a helpdesk integration to start talking to shoppers LIVE. You can now respond to shoppers right in your console.

Now, we’ve added Real-Time Assistance for those who need help now. In your Live Chat panel, if a shopper needs immediate help with something, you will see this notification:

Again, it works the same as Live Chat Drop-In, except chats are prioritized based on who needs help now.

And, like always, you’ll get an email notification if you’re not in your console.

Hope you find this feature useful.