New Feature: Real-Time Assistance
Real-Time Assistance
We just released Live Chat Drop-In last April (see the above screenshot), in case you want to hop into a chat with someone while they're shopping.
By the way, you also DO NOT need any of the following integrations to drop into live chats:
Again, you don’t need a helpdesk integration to start talking to shoppers LIVE. You can now respond to shoppers right in your console.
Now, we’ve added Real-Time Assistance for those who need help now. In your Live Chat panel, if a shopper needs immediate help with something, you will see this notification:
Again, it works the same as Live Chat Drop-In, except chats are prioritized based on who needs help now.
And, like always, you’ll get an email notification if you’re not in your console.
Hope you find this feature useful.
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