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News & product updates

News & product updates
April 29, 2025

Rep AI Named "Bot Solution Provider of the Year" at the 2025 RetailTech Breakthrough Awards

October 1, 2024
News & product updates

Boost Efficiency with AI-Powered Support: Automate Order Updates and More with Rep AI's New Support Skills

Discover Rep AI’s new Support Skills—AI-powered automation tools that streamline customer support by handling order updates, returns, and address changes. Enhance efficiency, reduce manual tasks, and boost customer satisfaction with Rep AI’s intelligent support features. Learn more and elevate your customer service today!

September 11, 2024
News & product updates

REP AI Product Updates - September 2024: New Features to Boost Your Store's Performance

Discover the latest September 2024 product updates from REP AI that will help you optimize your eCommerce store and increase conversions.

August 27, 2024
News & product updates

Rep AI Announces $8.2 Million in Funding to Accelerate Development of World’s First AI Sales Concierge

Led by Osage Venture Partners, new round to fuel expansion of proprietary AI-based tool that drives conversions and ROI for e-commerce businesses.

August 12, 2024
News & product updates

Your Rep AI Product Updates August 2024

We're excited to share some product updates for our AI concierge users. Now you can enhance customer experience with out-of-stock notifications, detailed shipping info, personalized live chats, and seamless social media integration. Plus, see how one brand boosted conversions by 21% with these powerful tools.

July 3, 2024
News & product updates

Explore the Power of AI Sales Concierge with REP AI's New Google Extension

We developed this extension because we understand that experimenting with new technology can feel overwhelming, especially when it comes to such a crucial aspect of your business - interacting with your customers.

May 22, 2024
News & product updates

Feature Drop: Sales Scenario Dashboard

The Sales Scenario dashboard shows the context of the sale, not just the numbers themselves.

May 21, 2024
News & product updates

New Feature: Real-Time Assistance

New feature drop: Real-Time Assistance. Drop into live chats with people who need help now.

April 18, 2024
News & product updates

Conversations Update April 2024

The latest feature drop for Conversations.

August 1, 2023
News & product updates

August 2023 Product News

August 2023 Product News: Train your AI with Docs, Chat Transparent Backgrounds, and Add Videos In-Chat

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.