Gorgias AI Agent Alternatives for Shopify (2026)

Gorgias AI Agent is worth it for Shopify stores that already run support in Gorgias and have steady ticket volume, but its cost rises with every automated interaction. The best Gorgias alternative with an AI sales agent is REP AI, which recommends products, adds them to the cart in chat and prices website AI by monthly sessions.

Below: what Gorgias says its AI Agent does, how it is priced, what it costs at three resolution rates, and how REP AI, Intercom Fin, Tidio Lyro, Zipchat and Gladly compare, with the date of every price.

Last updated November 9, 2026. REP AI publishes this list and is one of the tools on it. Gorgias figures are as listed on Gorgias's site on 9 November 2026. Each competitor price carries the date it was checked.

What is Gorgias AI Agent and what does Gorgias say it does?

Gorgias is a helpdesk built for ecommerce teams, with a deep Shopify integration. Its AI Agent, called AI Agent 3.0 on the Gorgias AI Agent page, is positioned as one AI agent for the whole customer journey: pre-purchase, checkout, post-purchase, returns and repeat purchase. Gorgias says it is trained on your Shopify store data and works on every channel.

Gorgias also publishes results, which are its own claims rather than independent measurements. Gorgias says AI Agent auto-resolves 60% of tickets, lifts chat-to-order conversion by 14%, is used by 17,000+ brands and has 100+ ecommerce integrations.

How is Gorgias AI Agent priced?

Gorgias prices its helpdesk by tickets per month, never per agent, and sells the AI Agent as a bundle. As listed on Gorgias's site on 9 November 2026, annual billing costs $77 a month for Basic (300 tickets, 30 automated interactions), $471 for Pro (2,000 tickets, 190 interactions) and $1,227 for Advanced (5,000 tickets, 530 interactions). Starter is $40 a month, monthly billing only, with 50 tickets and 30 interactions.

Each automated interaction past the allowance costs $1.50, which Gorgias describes as paying only when the AI resolves a conversation. The AI part of each bundle works out to $0.90 per included interaction on annual plans and $1.00 on monthly. Gorgias offers a 7-day free trial. More detail is in Gorgias pricing explained.

Is Gorgias AI Agent worth it for a Shopify store?

It depends on three things.

Volume. Pro includes 190 automated interactions beside 2,000 tickets. A store that wants the AI to handle a large share of conversations will pay for most of them at $1.50 each.

Helpdesk use. The AI Agent is sold with the helpdesk. If your team already works in Gorgias every day, the bundle keeps the AI, tickets and Shopify order actions in one place. If you want an AI agent in front of a different inbox, you would pay for a helpdesk you do not need.

Cost growth. A per-interaction fee rises with success. The table uses Pro billed annually, $471 a month plus $1.50 for each interaction past 190, assuming ticket volume stays within the plan.

If a resolved conversation saves more than $1.50 of team time, the cost can make sense. Model your own volume first.

Which AI agents compete with Gorgias AI Agent, starting with REP AI?

Competitor facts come from REP AI's own comparison pages, which give the date each vendor's site was read. Siena AI is not profiled because its comparison page gives no dated figures; REP AI's Siena AI comparison covers it.

1. REP AI

What it is. An AI sales and support agent for Shopify brands that engages shoppers when buying intent changes, using behavioral AI that detects hesitation, comparison and exit risk.

Selling features. Recommends products from the live catalog, adds items to the cart in chat and answers pre-purchase questions around the clock. A sale counts only when the AI helped during the shopping session, within 24 hours. In a published case study for trailing 30 days, Meat N' Bone reports 15.9x return ($12,277.02 AI-generated sales on $770 platform cost). See the REP AI sales agent.

Support features. Answers tracking, returns, exchanges, cancellations and address updates, then hands off with full context. Runs on website chat, email, Instagram, Facebook Messenger and WhatsApp. Rep Inbox, its helpdesk, is available on a paid plan. SOC 2 Type II certified.

Pricing unit and price. Monthly store sessions. As listed on hellorep.ai on 9 November 2026: Sales from $12 a month for up to 3,000 sessions, Support from $49 and Concierge from $130, both for up to 10,000 sessions. Yearly billing is 20% less. Email, Instagram, Messenger and WhatsApp AI is $0.75 per AI-resolved conversation. 14-day free trial, no credit card. See REP AI pricing.

Best fit. Shopify brands that want selling and support in one agent, with website AI that does not cost more per resolved conversation.

2. Intercom Fin

What it is. Intercom's AI agent, priced per outcome rather than per seat. With the Intercom Shopify app, Fin reads order details such as status and billing address.

Selling features. Intercom describes ecommerce selling features for Fin on its own site, so check Intercom's current offering before you compare. REP AI's Intercom Fin comparison has details.

Support features. Answers support questions inside Intercom's shared inbox, ticketing, help center and Messenger, where shoppers can check order status.

Pricing unit and price. Per outcome, plus seats if you use Intercom's helpdesk. As checked on 4 November 2026: $0.99 per Fin outcome, Essential seats $29 per month billed annually, 14-day free trial.

Best fit. Teams that prioritize resolving support questions with AI and are comfortable in Intercom's helpdesk.

3. Tidio Lyro

What it is. Live chat, a helpdesk and the Lyro AI agent for small and mid-sized stores, starting with a free plan.

Selling features. Once synced with your product data, Lyro shows matching products as cards that shoppers add to the cart in chat. Flows automates rule-based chat journeys.

Support features. Lyro looks up Shopify order status. Live chat, email and social conversations share one inbox with a built-in helpdesk. Native Shopify actions start on Growth.

Pricing unit and price. Plans plus an AI add-on. As checked on 4 November 2026: free plan with 50 billable conversations, Starter $24.17 a month billed annually for 100 conversations, Growth from $49.17, Plus $300, Lyro add-on from $32.50 a month, 7-day trial on paid plans. See the Tidio comparison.

Best fit. Smaller stores that want chat, a helpdesk and a chatbot on a small budget.

4. Zipchat

What it is. An omnichannel AI agent on website chat, WhatsApp, Instagram, Messenger and email. It also lists WooCommerce and BigCommerce, so it is not Shopify-only.

Selling features. Recommends from the live catalog, lets shoppers add to cart in chat, messages visitors before they leave and supports WhatsApp cart recovery and broadcast campaigns.

Support features. Order Status on every plan. Returns, refunds and order edits run through connected Agentic Skills with approval thresholds, and it hands off to Zendesk, Gorgias, Intercom, Freshdesk and Salesforce.

Pricing unit and price. AI replies. As listed on 6 November 2026: Starter $80 a month, or $64 billed annually, for 750 replies (about 300 conversations), extra replies $49 per 250, a free plan with 120 replies on its Shopify listing, 7-day trial on paid plans. See REP AI vs Zipchat.

Best fit. Brands that want one AI across chat, WhatsApp, Instagram and email, a free plan to test, or an agent beyond Shopify.

5. Gladly

What it is. A customer-centered service platform that joins every conversation into one customer history, aimed at large retail brands.

Selling features. The Gladly Commerce Agent answers product questions, recommends products and supports checkout in the conversation, with controls for how assertively it sells.

Support features. Website chat, voice AI, SMS and email in one history. Its Shopify integration lets the AI look up orders, update addresses and cancel orders with an optional refund.

Pricing unit and price. Not published. As checked on 4 November 2026, its pricing page offers a demo and a sales conversation.

Best fit. Large retailers that want one AI for sales and service and buy through sales.

How do the Gorgias AI Agent alternatives compare?

How do you choose between Gorgias AI Agent and its alternatives?

Pricing unit. Per-interaction and per-outcome fees grow as the AI resolves more, while session-based pricing grows with traffic. Run your numbers at 10%, 25% and 50% resolution and read AI chatbot pricing models.

Selling or support. Some agents answer after a shopper asks. Others start the conversation when a shopper hesitates and add products to the cart. If conversion is the goal, test that on your own product and cart pages.

The helpdesk you keep. Gorgias AI Agent and Fin come with their own helpdesks. Others hand off to the one you run.

Attribution. If an agent reports revenue, ask what counts. REP AI counts a sale only when the AI helped during the shopping session, within 24 hours. Ask other vendors for their method in writing.

REP AI has a 14-day free trial and Gorgias a 7-day one. For a wider list that includes helpdesks, see the best Gorgias alternatives for Shopify.

Can you keep Gorgias and add REP AI in front of it?

Yes. REP AI works in front of Gorgias, so you add an AI sales and support agent without moving your helpdesk. Routine questions are answered before they become tickets. When a person is needed, the conversation opens as a live-chat ticket in your Gorgias live-chat queue with the full history.

• Tickets are tagged by rules you set in REP AI.

• One click takes you from a REP AI conversation to its Gorgias ticket.

This is a low-risk way to test whether an AI that sells changes your numbers, because your team keeps its Gorgias inbox. Set it up from the REP AI and Gorgias integration page.

Related guides: read how ecommerce AI agents fail to improve the full customer journey, what enterprise ecommerce teams should evaluate in an AI commerce agent and REP AI vs Gorgias, Fin, Klaviyo AI and Sierra.

FAQs

Is Gorgias AI Agent worth it for a Shopify store?

It can be, if your support already runs in Gorgias and your automated volume is steady. On Pro billed annually, $471 a month includes 2,000 tickets and 190 automated interactions, then $1.50 each, as listed on Gorgias's site on 9 November 2026. That is $486 a month at 10% AI resolution, $936 at 25% and $1,686 at 50%, so the bill grows as the AI does more.

What is the best Gorgias alternative with an AI sales agent?

REP AI is built for Shopify brands that want one agent for selling and support: it recommends products from the live catalog, adds them to the cart in chat, resolves order requests and prices website AI by monthly sessions. Tidio Lyro and Gladly Commerce Agent also recommend products, and Zipchat lets shoppers add to cart in chat.

How does Gorgias AI Agent compare with other AI agents for ecommerce?

The main differences are the pricing unit and the job. Gorgias AI Agent is billed per automated interaction on top of ticket-based helpdesk plans, Intercom Fin per outcome, Zipchat per AI reply, Tidio by plan plus a Lyro add-on and REP AI by monthly store sessions. Compare them on your own volume, and check which ones sell as well as support.

Can I keep Gorgias and add REP AI in front of it?

Yes. REP AI answers routine questions before they become tickets. When a person is needed, the conversation opens as a live-chat ticket in your Gorgias live-chat queue with the full history, tagged by rules you set.

What does REP AI cost compared with Gorgias AI Agent?

As listed on hellorep.ai on 9 November 2026, REP AI Sales starts at $12 a month for up to 3,000 sessions, Support at $49 and Concierge at $130, both for up to 10,000 sessions. Gorgias bundles with AI Agent start at $40 a month, as listed on Gorgias's site on 9 November 2026. They cover different jobs, so compare them on the same one.